dannepop Posted August 8, 2019 Share Posted August 8, 2019 In Helix floor I can´t get the stomp mode when pushing right upper button. It always says CANCEL and don´t work! When I switch presets I can only see snapshots! The pushing of both left buttons at the same time nothing happens! This is with the 2.81 update! Danne/ Quote Link to comment Share on other sites More sharing options...
rd2rk Posted August 8, 2019 Share Posted August 8, 2019 I've tried every possible combination of Switch settings in Globals, and can't duplicate your problem. How are your Switch settings configured? Preset Mode = Stomp Mode = Snapshot Mode = Quote Link to comment Share on other sites More sharing options...
dannepop Posted August 8, 2019 Author Share Posted August 8, 2019 It dosen´t matter how I set them. Right now it´s like this. Preset Mode = 8 presets Stomp Mode = 8 switches Snapshot Mode = manual return Danne/ Quote Link to comment Share on other sites More sharing options...
rd2rk Posted August 8, 2019 Share Posted August 8, 2019 Configured like that (and every other way), everything works as it should. When I press AND HOLD both left-hand (Up/DOWN) switches (1+7), it toggles between Preset/Stomp/Snap as it should. Sounds like you may have a problem for Support. I know you had another problem, though I can't remember offhand what it was. Could be you've just got a bad box. Quote Link to comment Share on other sites More sharing options...
rd2rk Posted August 8, 2019 Share Posted August 8, 2019 ADD: The only time the CANCEL button lights is if you hit one of the Up/Down buttons. This causes the Scribble Strips to flash until you make a selection or hit CANCEL. If that's not how it's working, you've definitely got a problem for Support. Quote Link to comment Share on other sites More sharing options...
dannepop Posted August 8, 2019 Author Share Posted August 8, 2019 The thing is that all these problems occured with the 2.81 update! It can´t be a hardware problem. But I´m seriously getting tired of all these problems. Perhaps go looking for a more stable brand! D Quote Link to comment Share on other sites More sharing options...
phil_m Posted August 8, 2019 Share Posted August 8, 2019 Have you tried to doing a factory reset? If you have a backup that you can use, that's what I'd suggest. Quote Link to comment Share on other sites More sharing options...
rd2rk Posted August 8, 2019 Share Posted August 8, 2019 The thing is that MANY people, including me, have had ZERO problems with the 2.81 update. MANY people who HAVE had problems, it turned out that they either hadn't followed the directions, or had other problems with their individual computer hardware and configurations. I just looked up your previous problem. It seems you have an aversion to working with Tech Support, where you'd have the best likelihood of finding solutions to your problems. I fail to see the logic. That said, maybe Helix just isn't for you. Best of luck with whatever you replace it with, but most likely you'll just discover a whole new set of problems. Good Luck! Quote Link to comment Share on other sites More sharing options...
dannepop Posted August 8, 2019 Author Share Posted August 8, 2019 19 minutes ago, phil_m said: Have you tried to doing a factory reset? If you have a backup that you can use, that's what I'd suggest. Yes, I did with no luck! How can I go back to 2.80? D Quote Link to comment Share on other sites More sharing options...
dannepop Posted August 8, 2019 Author Share Posted August 8, 2019 Yeah! I finally got it to work! With the help from the wonderful support staff! Thank you all for your support here at the tread! All your cheers and hugs helpt me a lot! D Quote Link to comment Share on other sites More sharing options...
rd2rk Posted August 8, 2019 Share Posted August 8, 2019 16 minutes ago, dannepop said: Yeah! I finally got it to work! With the help from the wonderful support staff! Thank you all for your support here at the tread! All your cheers and hugs helpt me a lot! D BRAVO! ROCK ON! If it wasn't too complicated, what was the solution? Quote Link to comment Share on other sites More sharing options...
ardie78 Posted August 8, 2019 Share Posted August 8, 2019 Hi. How did you get it to work? Quote Link to comment Share on other sites More sharing options...
dannepop Posted August 9, 2019 Author Share Posted August 9, 2019 Think I did wrong on two points. First my usb-connection was via my Apple screen and second I followed a wrong factory reset instruction. I choose the wrong buttons to hold down on restart. The right ones was 9-10. At first I did the 7-8, which was wrong. The long install instructions did make me lost I think! D Quote Link to comment Share on other sites More sharing options...
foxmeister Posted August 9, 2019 Share Posted August 9, 2019 Glad to hear you got it sorted! In these situations, I can't help but to post: :) Quote Link to comment Share on other sites More sharing options...
dannepop Posted August 9, 2019 Author Share Posted August 9, 2019 Have to add that I only restored my User presets and IRs after this. D Quote Link to comment Share on other sites More sharing options...
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