sinlimo Posted August 25, 2019 Share Posted August 25, 2019 (edited) I purchased (on the Line 6 Marketplace) some presets with IR's but when I try to import them into my Helix LT, I get a message "HX Edit was unable import this preset (or, this IR) because the required license was not found.The following product packs are available from the Marketplace. *64145". I logged in to my Line 6 account and can see the purchase of the presets/IR's, along with an activation code, but I can't import any of the presets. I have updated Helix Edit to the most recent version, as well as my Helix LT, and nothing works to get these presets and IR's loaded. Any help? Edited August 25, 2019 by sinlimo Marking issue as resolved Quote Link to comment Share on other sites More sharing options...
rsvette12 Posted August 25, 2019 Share Posted August 25, 2019 Make sure your signed on in helix edit Quote Link to comment Share on other sites More sharing options...
sinlimo Posted August 25, 2019 Author Share Posted August 25, 2019 thanks rsvette12.. I know it's probably right in front of my face, but I can't see where in Helix Edit I would sign in?? Quote Link to comment Share on other sites More sharing options...
sinlimo Posted August 25, 2019 Author Share Posted August 25, 2019 ahh, I found where to login! (duh, had to enlarge the Edit window to maximum) Turns out I was logged in. Now I just need to authorize my computer apparently...?? Quote Link to comment Share on other sites More sharing options...
sinlimo Posted August 25, 2019 Author Share Posted August 25, 2019 annd we're up and running. Thanks again rsvette12!!! 1 Quote Link to comment Share on other sites More sharing options...
spikey Posted August 25, 2019 Share Posted August 25, 2019 Please add "Solved" to the topic so that others know its fixed- thanks! Quote Link to comment Share on other sites More sharing options...
rsvette12 Posted August 25, 2019 Share Posted August 25, 2019 Great glad it worked out for you Quote Link to comment Share on other sites More sharing options...
Axelemanuel Posted Monday at 07:37 PM Share Posted Monday at 07:37 PM I have the same problem. I am logged in, my computer is authorized and I am logged into the same account that I used to buy the IRs. But it still isn't working. Any advice?? Quote Link to comment Share on other sites More sharing options...
silverhead Posted Tuesday at 01:17 PM Share Posted Tuesday at 01:17 PM Are you signed into your account within HX Edit (see bottom left corner of the window)? 1 Quote Link to comment Share on other sites More sharing options...
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