Regboot13 Posted January 14, 2020 Share Posted January 14, 2020 Hey guys. I want to back up my presets on HX edit before I update to the new firmware. When I open up HX Edit 2.71 though it keeps saying 'connection interrupted'. Anyone else ecounter this problem? Thanks 1 Quote Link to comment Share on other sites More sharing options...
prudenjim Posted January 14, 2020 Share Posted January 14, 2020 Since I have upgraded to 2.8x I have had this issue often. HXEdit loses connection to the device. I have also encountered the unit freezing up but not nearly as often as the connection interruption. Sometimes I need to reboot to fix and sometimes just turning Helix off then on. I am on Windows 10. 1 Quote Link to comment Share on other sites More sharing options...
fisch723 Posted November 23, 2020 Share Posted November 23, 2020 My HX Edit won't stay connected for more than 5 minutes. Constantly disconnecting and showing the message "connection interrupted". Reconnect almost always works. I'm interested in your post because you (prudenjim) are on Windows, and I've having the issue on a Mac (Big Sur). I only noticed it happening this frequently after upgrading to big Sur but now I wonder if it's not related. Quote Link to comment Share on other sites More sharing options...
datacommando Posted November 23, 2020 Share Posted November 23, 2020 8 hours ago, fisch723 said: My HX Edit won't stay connected for more than 5 minutes. This thread is 10 months old and the issue was discussing the older v2.8x firmware and Windows 10. It has been mentioned that Line 6 sent out an email telling customers to avoid updating to Big Sur until further notice, but as you are already in that situation I would suggest that you might need to zap the PRAM or NVRAM on your Mac. Try this. https://support.apple.com/en-us/HT204063 No guaranteed, but worth a shot as some stuff can get screwed up after an update. Seems that Big Sur had lots of USB disconnect issues early on. Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
Desuuza Posted July 29, 2021 Share Posted July 29, 2021 Hello, I´m having the same problem on windows 10. USB connection keeps dropping on HX Edit. I´m on formware 3.11.0 Is there a fix to this problem? Thanks, Quote Link to comment Share on other sites More sharing options...
datacommando Posted July 29, 2021 Share Posted July 29, 2021 28 minutes ago, Desuuza said: USB connection keeps dropping on HX Edit. Hi, In the bottom right hand corner of your this page is a black dot containing a white circle and question mark. Click on it, then from under Common Product FAQ, click on the linked item marked "USB Connection Issues" and follow the instructions given. Hope this helps/makes sense. 2 Quote Link to comment Share on other sites More sharing options...
j_hotch Posted August 1, 2021 Share Posted August 1, 2021 I ran into this after some Windows 10 updates were applied. My solution was to reinstall HX Edit 3.11, which also reinstalls all of the USB drivers and etc. After that, no issues! Good luck! Quote Link to comment Share on other sites More sharing options...
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