z1FLEXO Posted February 19, 2020 Share Posted February 19, 2020 I have just purchased the Helix Rack. I have reached the updater utility page which says “ Choose a device to update…but the rest is a blank screen. I have registered the product Is anyone able to help? Quote Link to comment Share on other sites More sharing options...
DunedinDragon Posted February 19, 2020 Share Posted February 19, 2020 There's so much information left out here I guess we'll have to make some assumptions. Are you saying your downloaded the Line 6 Updater and are running the updater from your computer. If so, you have to have your Helix Rack turned on and USB connected to the computer for it to see it. However, I'd suggest you back up and look for the Firmware update for the Helix which will have the steps to follow to do an update. What you should be downloading is the HXEdit utility for the version you want to update. When you download that and run it, it installs the device drivers as well as the Line 6 updater. Then you follow the directions for updating your rack. Quote Link to comment Share on other sites More sharing options...
datacommando Posted February 20, 2020 Share Posted February 20, 2020 22 hours ago, z1FLEXO said: Is anyone able to help? Yes, if you provide more information. For example: What version of the Helix firmware is already installed in your hardware?. What computer type and version of operating system are you using? Are you connected to your Rack with the power on, using a known ”good” USB and not through a USB hub? Please, help us to help you. Quote Link to comment Share on other sites More sharing options...
brue58ski Posted February 20, 2020 Share Posted February 20, 2020 Go here and all will be revealed. Follow it EXACTLY. Quote Link to comment Share on other sites More sharing options...
PiFromBRC Posted February 20, 2020 Share Posted February 20, 2020 1: Hook up the USB between the Helix and your computer 2: Turn the Helix on 3: Follow brue's link above to the letter. Quote Link to comment Share on other sites More sharing options...
z1FLEXO Posted February 23, 2020 Author Share Posted February 23, 2020 Dear all,....thankyou for your useful help, I am now sorted with an up to date machine and boy am I impressed with this powerful tool. I want to thank you all for taking the time to answer my problem, good luck all, GD Quote Link to comment Share on other sites More sharing options...
ShortEdw Posted March 6, 2020 Share Posted March 6, 2020 Welcome! we are happy to help you I am new here and decided to be happy too and the information here helps me Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.