bp69589 Posted May 20, 2020 Share Posted May 20, 2020 Now for the second time I've gone through an update my Helix has boot failure. This infuriating. It gets half way through says firmware download was interrupted and now won't connect. All I get is Boot failure Entered update mode. If anyone can help I would appreciate it. This is the most difficult upgrade process I've ever encountered and I have been helping people with computer stuff for years. Since I can't connect to my computer through the lovely new updated Helix Edit 2.92, I can't do a back up. Can't do anything but look at a 1700.00 useless box at the moment. Quote Link to comment Share on other sites More sharing options...
phil_m Posted May 20, 2020 Share Posted May 20, 2020 Have you tried using different USB cables and/or ports? The other thing you could try is using Line 6 Updater to send the update. Quote Link to comment Share on other sites More sharing options...
brue58ski Posted May 20, 2020 Share Posted May 20, 2020 Just making sure you know that you do not use Line 6 updater to upgrade anymore. You upgrade through the editor now. Quote Link to comment Share on other sites More sharing options...
Mturner Posted May 20, 2020 Share Posted May 20, 2020 You are supposed to use HXEdit to update but that process has failed for numerous people (including me). You can still update using Line 6 Updater. In fact, that's what I had to do to get to 2.90. bp69589, you should have been able to create a backup with HXEdit before it started the firmware update. At least that's what happened with me. I started the update with HXEdit, made my backup andlet teh firmwaer update begin. The update hlated partway through and instructed me to reboor the Helix. I rebbooted and the Helix wouldn't come up (it showed some random text on the display). I then booted the Helix while holding switches 6 & 12 down (it's a Helix Floor). I then shut down HXEdit, started Line 6 Updater , and updated that way. The first time thru with Updater, it failed again. I tired a second time and all was well. I did the 2.91 update thru HXEdit with no issues. Mark Quote Link to comment Share on other sites More sharing options...
datacommando Posted May 21, 2020 Share Posted May 21, 2020 On 5/20/2020 at 11:57 AM, bp69589 said: Now for the second time I've gone through an update my Helix has boot failure. This infuriating. It gets half way through says firmware download was interrupted and now won't connect. All I get is Boot failure Entered update mode. If anyone can help I would appreciate it. Boot Failure - try holding down Footswitches 6 & 12 while turning on the power to your Helix which should put you int Safe Boot Mode and should allow you to re-install the latest firmware. Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
Axewarrior Posted May 23, 2020 Share Posted May 23, 2020 Thank god for the old Updater. I had a very worry hour. lollipop happens so I'll not knock the Line 6 crew....been using the Helix Floor 5+ years and never had a single problem. I guess it was my turn. lol. Quote Link to comment Share on other sites More sharing options...
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