richardfwagner Posted October 23, 2020 Share Posted October 23, 2020 I just took possession of a used Floor that appears to be in pretty good shape. Everything seems to be working fine but the PRESET button will not take me into Setlists when it is pressed. It does cycle between presets when rotated, so that part is fine. But nothing happens when it's pressed. Tried pressing harder and softer, no luck. Is it possible I'm just being dumb and there's some setting that might affect this? Or is it likely just a broken mechanism? Thanks, Richard 1 Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted October 23, 2020 Share Posted October 23, 2020 53 minutes ago, richardfwagner said: I just took possession of a used Floor that appears to be in pretty good shape. Everything seems to be working fine but the PRESET button will not take me into Setlists when it is pressed. It does cycle between presets when rotated, so that part is fine. But nothing happens when it's pressed. Tried pressing harder and softer, no luck. Is it possible I'm just being dumb and there's some setting that might affect this? Or is it likely just a broken mechanism? Thanks, Richard If the presets are showing pressing the "Preset" button should select a preset as you may have observed. Whether or not the presets are showing next to the setlists depends on what state the "Preset" menu was left in since your last use. In the state you are describing(presets are showing next to selected setlist), after pressing the "Preset" button if you want to change setlists you now need to use the large joystick button to the right of the "Preset" button and rock it to the left to get into setlist selection. You can then continue by turning the joystick to your preferred setlist and click the joystick(or the "Preset" button if you prefer excessive hand motion, hint: don't do this) to select your setlist, rock back right to the presets which will now be displayed, and then scroll to the preset you want and click(again using the joystick). So, to sum up, start playing with both the "Preset" button and the joystick to navigate between setlists and presets. You can also use HX Edit or the footswitches but that is another chapter. Quote Link to comment Share on other sites More sharing options...
richardfwagner Posted October 23, 2020 Author Share Posted October 23, 2020 Hmmm, my problem though is that I can’t get to the Setlist view to begin with. IOW, I am in the main Home screen view, the screen shows the signal path of the currently selected preset. My understanding is that pressing the preset button should show me the Setlists - at which point I could use the joystick to navigate. In my case, nothing at all happens when I press the preset button. Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted October 23, 2020 Share Posted October 23, 2020 47 minutes ago, richardfwagner said: Hmmm, my problem though is that I can’t get to the Setlist view to begin with. IOW, I am in the main Home screen view, the screen shows the signal path of the currently selected preset. My understanding is that pressing the preset button should show me the Setlists - at which point I could use the joystick to navigate. In my case, nothing at all happens when I press the preset button. Hmm, you said in your original post that the "Preset" button is cycling between presets but you were not able to get to the setlists. How did you get to the setlist/presets screen in the first place if it was not by clicking the "Presets" button? Are you using HX Edit? Are you by any chance confusing the terminology of setlists/presets with the block categories and effect blocks? When working normally pressing the "Preset" button will show you either just the setlists or the setlists & the presets depending on how the combination of "Preset" button and joystick was last used since you turned the Helix on. If you are seeing only presets and not setlists something is wrong. If you are able to click the "Preset" button and that gets you into the setlists/presets menu but then you can't select a preset by clicking a second time that would lead me to believe it is a problem that a global reset or refreshing the firmware might fix as the physical button seems to still be working. Otherwise you would not have been able to get into the setlists/presets menu with your initial click. Have you tried using the joystick to the right after your initial click on the "Preset" button as I recommended in my previous post? If that does not work the next thing I would try is a backup and global reset. If that does not work it is time to download/install the latest version of HX Edit and then update/reinstall the latest and version number matched firmware. If none of the above works it is probably time to open a support ticket with Line6. They can assist you in walking through this if it is simply a firmware issue or dealing with a repair if the "Preset" button is malfunctioning. Quote Link to comment Share on other sites More sharing options...
zappazapper Posted October 23, 2020 Share Posted October 23, 2020 He's saying the preset button cycles through presets in the HOME VIEW, I think. He'd have to be able to press the preset button to get to the preset LIST, then use the joystick to navigate. Sounds like you have a bad part. 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 23, 2020 Share Posted October 23, 2020 7 hours ago, richardfwagner said: Or is it likely just a broken mechanism? Thanks, Richard Hi Richard, If your “PRESET” joystick selector does not perform as shown in this video, you may need to have it checked out. It is not unknown for the tags on the joystick to require re-soldering. Not a big job, but possibly best if done by a Line 6 authorised service department, even if it is out of warranty as you say it is a pre-owned item. Hope this helps/makes sense. 1 Quote Link to comment Share on other sites More sharing options...
richardfwagner Posted October 23, 2020 Author Share Posted October 23, 2020 2 hours ago, zappazapper said: He's saying the preset button cycles through presets in the HOME VIEW, I think. He'd have to be able to press the preset button to get to the preset LIST, then use the joystick to navigate. Sounds like you have a bad part. Exactly, this is my issue. I can’t press the button to get to the lists in the first place. The joystick works just fine in other contexts. I’ll try a factory reset. It’s already on 2.91. If the reset doesn’t work, sounds like it’s time to contact support. Thanks all for your help! Quote Link to comment Share on other sites More sharing options...
zappazapper Posted October 23, 2020 Share Posted October 23, 2020 2 hours ago, richardfwagner said: Exactly, this is my issue. I can’t press the button to get to the lists in the first place. The joystick works just fine in other contexts. I’ll try a factory reset. It’s already on 2.91. If the reset doesn’t work, sounds like it’s time to contact support. Thanks all for your help! Just so you know, I'm pretty sure you can use HX Edit to access the setlists, and if you select a preset in a different setlist that way, it should switch setlists on the unit also, even when not connected via USB. Quote Link to comment Share on other sites More sharing options...
richardfwagner Posted October 23, 2020 Author Share Posted October 23, 2020 21 minutes ago, zappazapper said: Just so you know, I'm pretty sure you can use HX Edit to access the setlists, and if you select a preset in a different setlist that way, it should switch setlists on the unit also, even when not connected via USB. Yup, HX Edit is definitely working for changing setlists when the unit is connected. So it's not the end of the world. Just a bit disappointing on a newly acquired unit. I've been using the Stomp for almost a year now and have been loving it. And I'm very impressed with the Helix ecosystem as a whole. So I'm super excited to get a Floor and have zero limitations. Would love to get this resolved though. Thanks again. Quote Link to comment Share on other sites More sharing options...
richardfwagner Posted October 23, 2020 Author Share Posted October 23, 2020 Quick update. I filed a support ticket and they got back to me within a couple hours. They suggested I remove the knob cap and try pressing the shaft directly. Sure enough, that worked. Then after replacing the knob shaft, the knob itself is working as expected, all good! Perhaps the knob was pushed too far down on the shaft not leaving enough travel to engage the switch when pushed? In any case, its working now. Like I said, I am very impressed with the Helix ecosystem :) Thanks all for chiming in. Richard 4 4 Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted October 23, 2020 Share Posted October 23, 2020 3 hours ago, richardfwagner said: Quick update. I filed a support ticket and they got back to me within a couple hours. They suggested I remove the knob cap and try pressing the shaft directly. Sure enough, that worked. Then after replacing the knob shaft, the knob itself is working as expected, all good! Perhaps the knob was pushed too far down on the shaft not leaving enough travel to engage the switch when pushed? In any case, its working now. Like I said, I am very impressed with the Helix ecosystem :) Thanks all for chiming in. Richard 8 hours ago, richardfwagner said: ... It’s already on 2.91. ... Glad to see this get resolved so favorably! Just a heads up. The latest firmware version of the firmware is 2.92 so you may want to upgrade HX Edit and the firmware at some point. I would take some time first though getting familiar with what constitutes "normal" behavior on the Helix. I can understand where you might want to spend a few days enjoying your now properly functioning Helix before attempting an update :-) Quote Link to comment Share on other sites More sharing options...
richardfwagner Posted October 23, 2020 Author Share Posted October 23, 2020 10 minutes ago, HonestOpinion said: Glad to see this get resolved so favorably! Just a heads up. The latest firmware version of the firmware is 2.92 so you may want to upgrade HX Edit and the firmware at some point. I would take some time first though getting familiar with what constitutes "normal" behavior on the Helix. I can understand where you might want to spend a few days enjoying your now properly functioning Helix before attempting an update :-) Thanks, yup. Per the support person’s recommendation, I did upgrade to 2.92. The ease of update via the Line6 Updater app is also quite impressive.. Quote Link to comment Share on other sites More sharing options...
smhobbs Posted January 1, 2021 Share Posted January 1, 2021 The same thing happened to me. Thanks Richard - I followed what you did and PRESTO I got my presets hehehe Quote Link to comment Share on other sites More sharing options...
richardfwagner Posted January 23, 2021 Author Share Posted January 23, 2021 On 1/1/2021 at 3:33 AM, smhobbs said: The same thing happened to me. Thanks Richard - I followed what you did and PRESTO I got my presets hehehe Glad the post helped! Quote Link to comment Share on other sites More sharing options...
tmeugniot Posted August 13, 2021 Share Posted August 13, 2021 Same thing for me, as well. Thanks for the post! It's working!!! :-) Quote Link to comment Share on other sites More sharing options...
cfossen Posted June 19, 2022 Share Posted June 19, 2022 I had the same problem. Thanks Quote Link to comment Share on other sites More sharing options...
derekallyson Posted September 9, 2022 Share Posted September 9, 2022 Thanks everyone, I had the same problem and this fixed mine as well. I appreciate the help! Quote Link to comment Share on other sites More sharing options...
JusaO Posted November 7, 2022 Share Posted November 7, 2022 Hello, thanks for sharing this. I was puzzled what the heck is wrong with my Helix LT but gort it sorted out! Quote Link to comment Share on other sites More sharing options...
bass2003 Posted December 8, 2022 Share Posted December 8, 2022 On 10/23/2020 at 8:37 PM, richardfwagner said: Quick update. I filed a support ticket and they got back to me within a couple hours. They suggested I remove the knob cap and try pressing the shaft directly. Sure enough, that worked. Then after replacing the knob shaft, the knob itself is working as expected, all good! Perhaps the knob was pushed too far down on the shaft not leaving enough travel to engage the switch when pushed? In any case, its working now. Like I said, I am very impressed with the Helix ecosystem :) Thanks all for chiming in. Richard Hey Richard, thanks for sharing this information! I just updated to 3.50, had the same issue and was already thinking about bringing the unit to the technician, but then I stumbled upon your post and that was the solution. And I have to emphasize that Line 6 and the communitiy are awesome! Cheers, Peter Quote Link to comment Share on other sites More sharing options...
rockbart Posted March 5, 2023 Share Posted March 5, 2023 What are the procedures to do the knob removal ? Quote Link to comment Share on other sites More sharing options...
PierM Posted March 5, 2023 Share Posted March 5, 2023 On 3/5/2023 at 4:34 PM, rockbart said: What are the procedures to do the knob removal ? Just pull it. 1 2 Quote Link to comment Share on other sites More sharing options...
fochencho Posted April 14, 2023 Share Posted April 14, 2023 The same thing happened to me. Thanks Richard Quote Link to comment Share on other sites More sharing options...
brydo Posted May 31, 2023 Share Posted May 31, 2023 Same thing just happened to me (and before a series of very big shows). Removing and replacing the knob did the trick. Thanks so much for the advice! Quote Link to comment Share on other sites More sharing options...
DPK007 Posted June 18, 2023 Share Posted June 18, 2023 I had the same issue and that fix worked for me as well. Grateful to everyone for sharing. Quote Link to comment Share on other sites More sharing options...
kevinV94 Posted August 19, 2023 Share Posted August 19, 2023 You just saved me! Same problem! Thank you! Quote Link to comment Share on other sites More sharing options...
donnievaz Posted March 6 Share Posted March 6 THANKS! Just ran into the same issue! Quote Link to comment Share on other sites More sharing options...
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