Rockinguy Posted December 4, 2020 Share Posted December 4, 2020 The update would be great...........If I can keep the HX edit from crashing long enough to update it. Any suggestions? Quote Link to comment Share on other sites More sharing options...
silverhead Posted December 4, 2020 Share Posted December 4, 2020 Is HX Edit working normally otherwise? Quote Link to comment Share on other sites More sharing options...
Rockinguy Posted December 4, 2020 Author Share Posted December 4, 2020 No, It crashes within seconds of opening it. Then I have to restart the Helix to start the process all over. Quote Link to comment Share on other sites More sharing options...
rsvette12 Posted December 4, 2020 Share Posted December 4, 2020 Then download software from updates page and do that way instead of thru Helix Edit Quote Link to comment Share on other sites More sharing options...
datacommando Posted December 4, 2020 Share Posted December 4, 2020 19 minutes ago, Rockinguy said: The update would be great...........If I can keep the HX edit from crashing long enough to update it. Any suggestions? it maybe due to the traffic of users hitting the servers all at the same time. Just a thought. Quote Link to comment Share on other sites More sharing options...
silverhead Posted December 4, 2020 Share Posted December 4, 2020 Try updating using the Line 6 Updater program instead of HX Edit. 1 Quote Link to comment Share on other sites More sharing options...
Rockinguy Posted December 4, 2020 Author Share Posted December 4, 2020 4 minutes ago, rsvette12 said: Then download software from updates page and do that way instead of thru Helix Edit I didn't see a d/l on the updates page for 3.01 Quote Link to comment Share on other sites More sharing options...
Rockinguy Posted December 4, 2020 Author Share Posted December 4, 2020 1 minute ago, silverhead said: Try updating using the Line 6 Updater program instead of HX Edit. None of my Line 6 hardware shows up on the Line 6 updater software. Quote Link to comment Share on other sites More sharing options...
rsvette12 Posted December 4, 2020 Share Posted December 4, 2020 15 minutes ago, Rockinguy said: None of my Line 6 hardware shows up on the Line 6 updater software. Hi Buddy are you sure - what hardware do you have ? Downloads are here https://line6.com/software/ Quote Link to comment Share on other sites More sharing options...
Rockinguy Posted December 4, 2020 Author Share Posted December 4, 2020 3 minutes ago, rsvette12 said: Hi Buddy are you sure - what hardware do you have ? Downloads are here https://line6.com/software/ when I open Line 6 updater it's a blank screen. At the top it says "select device to update". There's a black screen Quote Link to comment Share on other sites More sharing options...
donkelley Posted December 4, 2020 Share Posted December 4, 2020 I've been using line6 updater for my helix LT off and on for a while, including during beta testing of 3.0 - it works fine and has some advantages and disadvantages compared to hx edit for your updates. But it should see your devices. Are your devices added or anything that you need to do to configure it? Maybe your issue isn't hx edit as much as your pc right now? Quote Link to comment Share on other sites More sharing options...
donkelley Posted December 4, 2020 Share Posted December 4, 2020 28 minutes ago, Rockinguy said: I didn't see a d/l on the updates page for 3.01 Ok, so I'm "a special user", but still it's there in the public downloads. 3.01.0 replaced 3.0.0 2 Quote Link to comment Share on other sites More sharing options...
Rockinguy Posted December 4, 2020 Author Share Posted December 4, 2020 1 minute ago, donkelley said: I've been using line6 updater for my helix LT off and on for a while, including during beta testing of 3.0 - it works fine and has some advantages and disadvantages compared to hx edit for your updates. But it should see your devices. Are your devices added or anything that you need to do to configure it? Maybe your issue isn't hx edit as much as your pc right now? My Helix LT worked just fine yesterday. Today there's a firmware update and it all goes to crap. The Line 6 updater has never shown any of my hardware so i've never used it. I did manage to find the 3.01.0 update and d/l it. Then when I try to open it, it wants me to d/l an app to open the d/l? I'm perplexed. Quote Link to comment Share on other sites More sharing options...
rsvette12 Posted December 4, 2020 Share Posted December 4, 2020 13 minutes ago, Rockinguy said: My Helix LT worked just fine yesterday. Today there's a firmware update and it all goes to crap. The Line 6 updater has never shown any of my hardware so i've never used it. I did manage to find the 3.01.0 update and d/l it. Then when I try to open it, it wants me to d/l an app to open the d/l? I'm perplexed. You on windows or mac make sure you download proper file in pull down menus on downloads page Quote Link to comment Share on other sites More sharing options...
rsvette12 Posted December 4, 2020 Share Posted December 4, 2020 Reinstall Helix Edit then run it and update your LT from Helix Edit Quote Link to comment Share on other sites More sharing options...
rsvette12 Posted December 4, 2020 Share Posted December 4, 2020 Make sure your cables are connected from helix to computer properly - may have got moved around - that usb cable is pretty crappy fit Quote Link to comment Share on other sites More sharing options...
Rockinguy Posted December 5, 2020 Author Share Posted December 5, 2020 2 hours ago, rsvette12 said: Reinstall Helix Edit then run it and update your LT from Helix Edit This is what i ended up doing. uninstalled HX Edit and Line 6 updater. Reinstalled both and then restarted Helix LT because HX Edit still wouldn't connect. After that all went well. Thank you everyone for your time and suggestions. 1 Quote Link to comment Share on other sites More sharing options...
a110eaf Posted January 14, 2021 Share Posted January 14, 2021 Have noticed issues connecting to L6 servers for the past time. Helix Edit needs to be online to update the device but it's not possible. Used Line 6 updater to roll 3.01 from 2.82 offline (downloaded the firmware file prior). Went perfect, all works. Quote Link to comment Share on other sites More sharing options...
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