tobenschain Posted December 26, 2020 Share Posted December 26, 2020 is there a way to restore factory settings on JTV-59? Quote Link to comment Share on other sites More sharing options...
fairleas Posted December 26, 2020 Share Posted December 26, 2020 Use Workbench HD and do a full reset of the software. Should bring back the default models. Quote Link to comment Share on other sites More sharing options...
fairleas Posted December 26, 2020 Share Posted December 26, 2020 Here’s a link to someone with the same problem Quote Link to comment Share on other sites More sharing options...
Punkyboy Posted December 26, 2020 Share Posted December 26, 2020 5 hours ago, tobenschain said: is there a way to restore factory settings on JTV-59? You need to reflash the memory with line 6 monkey It gonna be asking if you want to keep the existing presets select NO You need to insert the battery, plug the usb interface and a 1/4 jack Quote Link to comment Share on other sites More sharing options...
markanders Posted December 29, 2020 Share Posted December 29, 2020 I'm in a similar boat. I have a JTV-59 and wanted to update the firmware since Workbench HD would not connect to it. I think it was 1.8x or something. I actually had to do the update on my backup MacBook Pro as I'm on 10.15 Catalina on my main machine and Monkey doesn't work with it. :-( When I did the update, it said it failed. However, Monkey shows it as being on 2.23 and I can now connect to Workbench HD. When connected to WHD, all presets display as ??????? and there are no models/pickups/etc selected for anything. The output is also the same for all models. I've tried to reinstall latest over a dozen times in Monkey, but each time it fails with an error code of 80009000 Unknown Midi Error. I've also tried to downgrade and same issue. Any ideas? If I had a bundle of the presets, I think I could upload them. I don't know why you can't do this, especially since Monkey doesn't work on recent macOS. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted December 29, 2020 Share Posted December 29, 2020 Try Flashing again. Quote Link to comment Share on other sites More sharing options...
markanders Posted December 30, 2020 Share Posted December 30, 2020 psakissian, if you're sending this to me, that's what I've done. I've tried re-flashing, both the current version and older versions and I get an error every time. I should add that I have also selected the option to overwrite the presets, since I don't have any. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted December 30, 2020 Share Posted December 30, 2020 Looking over your info and your Support ticket, and no service history here, it's probably long past time for your 50,000 mile check-up. A Support person will let you know the options available to you regarding servicing. Quote Link to comment Share on other sites More sharing options...
tobenschain Posted December 30, 2020 Author Share Posted December 30, 2020 I get error code of 80009000 Unknown Midi Error too when I use Monkey Quote Link to comment Share on other sites More sharing options...
psarkissian Posted December 30, 2020 Share Posted December 30, 2020 Log a Support ticket in your account. Could be,... -Computer OS. -Something is up with the main board. -Something is up with the jack plate. -Using the guitar to computer interface device, not made for Variax/computer connecting. Surprised that your serial number would have that problem, it's a more recent build 2017 vintage. Quote Link to comment Share on other sites More sharing options...
markanders Posted January 8, 2021 Share Posted January 8, 2021 So support was able to fix my problem and it was VERY simple! I had attempted the re-flashing with 2 different USB cables. Support suggested I try a different one. For some reason the 3rd one worked! Everything is now working as it should! Thank you psarkissian for your help! Mark Quote Link to comment Share on other sites More sharing options...
psarkissian Posted January 12, 2021 Share Posted January 12, 2021 :) Quote Link to comment Share on other sites More sharing options...
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