stomp HX Stomp misbehaving after Firmware Update

[terry]

Updated HX Stomp firmware today after quite a while of inactivity.

Now for some reason buttons Home/view and back page not working.

Cant get into menu/global/mode settings etc from unit.

Everything works fine using HX Edit.

Tried the obvious rolling back to previous firmware/global reset etc without any luck.

Anyone having a solve would be greatly appreciated.

[rd2rk]

Re-install HX Edit 3.01.

Reinstall v3.01 FW.

If it still doesn't work do a factory reset.

[terry]

Hi rd2rk.

Yep, did all those plus a full preset/patch ir reset, even tried every previous firmware version, still nothing from those two buttons.

Dumfounded as each firmware install proceeds and completes 100%.

 

[rd2rk]

Sounds like time to open a support ticket.

[HonestOpinion]

On 3/24/2021 at 10:14 AM, terry said:

Updated HX Stomp firmware today after quite a while of inactivity.

Now for some reason buttons Home/view and back page not working.

Cant get into menu/global/mode settings etc from unit.

Everything works fine using HX Edit.

Tried the obvious rolling back to previous firmware/global reset etc without any luck.

Anyone having a solve would be greatly appreciated.

 

If this happened on my Helix the first thing I would check is using the Global reset options to put the Helix in test mode(FS 3&4 on the Helix) which does a low level check of the hardware and allows you to test all the buttons and switches. I don't see a test mode global reset option listed for the Stomp though.  Just mention it in case one exists and isn't listed yet.

 

 

On 3/24/2021 at 8:10 PM, rd2rk said:

Sounds like time to open a support ticket.

 

Short of finding a test mode that allows you to test those buttons and given the fact that you already tried rd2rk's other remedies a ticket does sound like your next step. Who knows, maybe Line6 has a test mode you can try.