barnsleyboy Posted October 9, 2021 Share Posted October 9, 2021 I just dented the volume knob on my Helix floor, so I need to get a replacement. Any ideas where I could get one? The shipping from the States is astronomical, so it's not an option. British Audio has one for £5, but the priority shipping is £56.76!!! There are some really smart all metal replacements from Tesi which would look super cool, but again I can't get them in the UK https://helixknobs.com/ Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 9, 2021 Share Posted October 9, 2021 1 hour ago, barnsleyboy said: Any ideas where I could get one? Here ya go - Fleabay - from the USA but cheaper. https://www.ebay.co.uk/itm/224163403400?chn=ps&norover=1&mkevt=1&mkrid=710-134428-41853-0&mkcid=2&itemid=224163403400&targetid=1280075232379&device=c&mktype=pla&googleloc=9046330&poi=&campaignid=9441192411&mkgroupid=123206633912&rlsatarget=pla-1280075232379&abcId=578896&merchantid=115666683&gclid=Cj0KCQjw-4SLBhCVARIsACrhWLVufpgJMlCUgl6lwtmNazOms09ChfZ4_EeA9jCeMQb0tZSJRnv2BOoaAqhZEALw_wcB or Full Compass in USA - No idea about shipping costs to U.K. https://www.fullcompass.com/prod/525522-line-6-30-45-0053-volume-knob-for-helix Hope this helps/makes sense. 1 Quote Link to comment Share on other sites More sharing options...
barnsleyboy Posted October 10, 2021 Author Share Posted October 10, 2021 Nice one fella! I'm thinking that them there Tesi metal ones look pretty sweet, so I might cough up the extra and invest in a full set of those. Not sure if I've got the balls to go for a different colour though. Anyone else on here interested in getting some? If there's a good amount of interest, I might contact Tesi and see if they might be able to do a bit of a discount for any UK buyers .... special relationship and all that!! 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 10, 2021 Share Posted October 10, 2021 1 hour ago, barnsleyboy said: If there's a good amount of interest Hmm… not sure about that. You would possibly need to order a container full - can’t see that happening really. I bought my Helix floor way back in Nov 2015 and I still have to put a serious “dink” in it. It’s built like a tank, but I am also a studio rat, so it is not really been exposed to any potential real damage. In fact it doesn’t even live on the floor - it’s on a stand and I use 2 external expression pedals. Quote Link to comment Share on other sites More sharing options...
barnsleyboy Posted October 11, 2021 Author Share Posted October 11, 2021 My Helix lives in the house and never ventures out. The dent was a freak mishap involving of all things Brian the robot from Confused.com. I'm surprised that a piece of plastic falling from a shelf could do so much damage to a tour grade piece of kit! Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 11, 2021 Share Posted October 11, 2021 52 minutes ago, barnsleyboy said: I'm surprised that a piece of plastic falling from a shelf could do so much damage to a tour grade piece of kit! So am I - Brian must be made out of Terminator grade materials! Have a quick look at a Line 6 employee giving an early Helix a “kicking” - short example from about 25 sec in. NOTE: The early prototype knobs with polished edges! Quote Link to comment Share on other sites More sharing options...
CraigGT Posted October 12, 2021 Share Posted October 12, 2021 I recently had a warranty repair done on some Yamaha speakers and it was done by a company in the Midlands but I can't find the paperwork to tell you who it was. They'd be worth a call if I could remember who they were. I'll let you know if I remember. Craig Quote Link to comment Share on other sites More sharing options...
CraigGT Posted October 12, 2021 Share Posted October 12, 2021 To follow up my most useless post ever, I think it was E&M ELECTRONIC SERV. LTD BLETCHLEY 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 12, 2021 Share Posted October 12, 2021 36 minutes ago, CraigGT said: To follow up my most useless post ever, I think it was E&M ELECTRONIC SERV. LTD BLETCHLEY That’s them - the official Line 6/Yamaha repair service for the U.K. Unit 28, 56 Goulds Close, Bletchley, Milton Keynes MK1 1EQ Tel: 01908-375699 I had an out of warranty repair done on my Helix floor - quick and efficient service. Quote Link to comment Share on other sites More sharing options...
bohica72 Posted October 13, 2021 Share Posted October 13, 2021 I used E&M for an in-warrenty piezo replacement on my Variax. Great service and the guitar was extremely well packed for the return shipping. Quote Link to comment Share on other sites More sharing options...
barnsleyboy Posted November 5, 2021 Author Share Posted November 5, 2021 Just following up on this thread, If anyone needs any spares in the UK: Sontec (Electronics) Ltd, Sontec House, Concorde Road, Norwich, NR6 6BE customer.service@sontec.co.uk +44 (0)1603 483675 http://www.sontec.co.uk/Parts My new volume knob and replacement expression pedal plastic washers arrived today. Approx. £15.96 for knob and 3 washers, which I thought was reasonable. Then I looked at the figures on the invoice. Before the VAT the washers were £1 each, the knob is £1.30. They charged me a whopping £4.50 for postage and £4.50 administration fee! What a rip off. Quote Link to comment Share on other sites More sharing options...
datacommando Posted November 6, 2021 Share Posted November 6, 2021 (edited) 19 hours ago, barnsleyboy said: What a rip off. Hmm… Somebody had to create an account for you, then go and get the part from the shelf in the warehouse, then pack it up securely and take it to the post office to ship it off to you. Plus there is no avoiding the tax. Well, the other option is you could have driven from Suffolk to Norwich to pick up the parts. What would that have cost in fuel and time? Who is ripping you off? Nice to know it cheaper than having stuff shipped from the USA. Edited November 6, 2021 by datacommando Typo Quote Link to comment Share on other sites More sharing options...
davegoodfellow Posted November 6, 2021 Share Posted November 6, 2021 Try here https://uk.farnell.com/c/fasteners-mechanical/knobs-accessories/knobs Great collection of knobs! Dave Quote Link to comment Share on other sites More sharing options...
datacommando Posted November 7, 2021 Share Posted November 7, 2021 16 hours ago, davegoodfellow said: Try here https://uk.farnell.com/c/fasteners-mechanical/knobs-accessories/knobs Great collection of knobs! Dave Hi, Dave, Good suggestion, apart from the price, admin cost and VAT. You see, “barnsleyboy” already felt he was being ripped off at a total price of £15.96 Farnell price for replacement volume knob: £3.45 Handling charge: £9.95 VAT. £2.68 Delivery free. Total £16.08 There is no escaping the tax, and the retailer is essentially an unpaid tax collector for the government - not their fault. Lucky for me, Farnell are quite close to where I live, so it’s quite easy to call in at the trade counter. EDIT: ARRRRG! I just spotted the walk-in trade counter closed down at the end of August this year. Quote Link to comment Share on other sites More sharing options...
CraigGT Posted November 7, 2021 Share Posted November 7, 2021 1 hour ago, datacommando said: EDIT: ARRRRG! I just spotted the walk-in trade counter closed down at the end of August this year. The RS one is still open though. 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted November 7, 2021 Share Posted November 7, 2021 2 hours ago, CraigGT said: The RS one is still open though. Yep, nearly forgot that one, and it's actually nearer - yay! Thanks for reminding me. Quote Link to comment Share on other sites More sharing options...
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