OzSlartibartfast Posted October 11, 2021 Share Posted October 11, 2021 I have a JTV 89 and a Helix floor. I used them both at a gig the other night with no issues. Tonight I upgraded the Helix from 3.10 to 3.11 and now the Variax knobs don't light up anymore when connected to the Helix. When I connect the Variax via VDI to the Helix, Workbench HD can see the Helix. It's just that the Variax won't light up or enable me to use any Variax functions with the Helix. I still get sound from the mags. Has anyone had anything similar happen? Any ideas? Quote Link to comment Share on other sites More sharing options...
psarkissian Posted October 11, 2021 Share Posted October 11, 2021 Did you update the Helix while the 89 was still plugged in with the VDI cable? If so, connect the 89 to the computer using the Line 6 Variax interface device and cable, bring up Workbench and save any patches you want to keep, then re-Flash the Firmware. Quote Link to comment Share on other sites More sharing options...
OzSlartibartfast Posted October 12, 2021 Author Share Posted October 12, 2021 Thanks for getting back to me Partev. That's exactly what I did. I'm currently trying to source a USB device to reflash. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted October 12, 2021 Share Posted October 12, 2021 Very good. Quote Link to comment Share on other sites More sharing options...
OzSlartibartfast Posted October 25, 2021 Author Share Posted October 25, 2021 Hi Partev, I've now got hold of a USB device. When I plug it in, I get a stable green light on the USB end of the device and flashing red light on the ethernet end. I don't have a battery for this guitar - it was bought second hand. When I read the instructions for flashing the firmware on the Variax, it says I need a battery in the guitar but other users have told me I don't need this. Can you clarify please? Are there any other steps I can take or do you think it needs to go in for a service? Thanks. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted October 25, 2021 Share Posted October 25, 2021 Flashing red LED on the guitar side means the battery and headphone adapter will be needed. Doesn't sound like a service issue just yet. But it is a very early serial number. Quote Link to comment Share on other sites More sharing options...
brue58ski Posted November 25, 2021 Share Posted November 25, 2021 You are going to need these. https://www.amazon.com/Line-Variax-Spare-Lithium-Battery/dp/B08Z3FBLF8?ref_=ast_sto_dp https://www.amazon.com/Line-Variax-Battery-Charger-Kit/dp/B006HKEL3Y?ref_=ast_sto_dp You need to be careful about the battery you get. This one was on the Line 6 area of Amazon so it should be good. There are others that have the same dimensions and specs but, it's my understanding that there is a proprietary chip in the "official" Line 6 battery that regulates some things so all batteries are not equal. Good luck! Quote Link to comment Share on other sites More sharing options...
psarkissian Posted November 29, 2021 Share Posted November 29, 2021 Right,... what brue58ski said. Use the official battery. Quote Link to comment Share on other sites More sharing options...
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