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Helix Update 3.15 Grey Squares "Bank up/down"


sammythedrummer
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Hey there, 

 

pretty new hxstomp user. 

 

i have just updated my software to 3.15 and now in a lot of the patches it's coming up with these grey squares that say Bank up/down. 

 

Also, what happened to snapshot 1? am i missing something. 

 

Please help as this is really over my head :) 

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On 3/30/2022 at 8:14 AM, sammythedrummer said:

i have just updated my software to 3.15 and now in a lot of the patches it's coming up with these grey squares that say Bank up/down. 

 

Double check your HX Edit and Firmware installation versions are the same, as mentioned by "silverhead" in the post above.

 

After updating to v3.15 did you perform a Factory Reset and Restore from Back-up as instructed in the installation notes?

 

When weird, and/or, unexpected stuff starts to happen do a Factory Reset.

 

Hope this helps/makes sense.

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It's all software, with bugs.  IMO 3.15 has too many issues for the amount of new features that are introduced (new amp and the legacy synth sounds).  When I saw the Helix misbehaving with the new "behavior" parameter for bypass, I immediately downgraded to 3.11.  So, I would simply downgrade and keep making music. 

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On 4/1/2022 at 10:41 AM, theElevators said:

It's all software, with bugs.  IMO 3.15 has too many issues for the amount of new features that are introduced (new amp and the legacy synth sounds).  When I saw the Helix misbehaving with the new "behavior" parameter for bypass, I immediately downgraded to 3.11.  So, I would simply downgrade and keep making music. 

But what if it’s a hardware issue (most likely with display issues that aren’t fixed with a reset)? Downgrading won’t help. Open a support ticket.

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On 4/1/2022 at 11:03 AM, silverhead said:

But what if it’s a hardware issue (most likely with display issues that aren’t fixed with a reset)? Downgrading won’t help. Open a support ticket.

I guess one way to find out!  If things appear out of nowhere right after upgrading, then it's 99.9% likely it's a software bug. 

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