cfields69 Posted April 4, 2022 Share Posted April 4, 2022 Hi all, Does anyone have any help on this? I have just updated my Helix and HX Edit and everytime I try to import a new Preset or Past an existing one it crashes with this error message. Any one come across this before/know how to solve it? Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted April 4, 2022 Share Posted April 4, 2022 On 4/4/2022 at 12:35 PM, cfields69 said: Hi all, Does anyone have any help on this? I have just updated my Helix and HX Edit and everytime I try to import a new Preset or Past an existing one it crashes with this error message. Any one come across this before/know how to solve it? Have you taken a backup, and then done the factory reset and restore, per the update notes? If not, this is likely causing the issue. If that doesn't solve the problem I would Uninstall the Line6 software and download and reinstall HX Edit 3.15. Also, did you update your firmware to 3.15? 1 Quote Link to comment Share on other sites More sharing options...
cfields69 Posted April 7, 2022 Author Share Posted April 7, 2022 On 4/4/2022 at 8:05 PM, HonestOpinion said: Have you taken a backup, and then done the factory reset and restore, per the update notes? If not, this is likely causing the issue. If that doesn't solve the problem I would Uninstall the Line6 software and download and reinstall HX Edit 3.15. Also, did you update your firmware to 3.15? Have done all of this but still the same problem! This is becoming a nightmare as I can't import my original presets as they crash every time I try! Any other advise? Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted April 7, 2022 Share Posted April 7, 2022 On 4/7/2022 at 9:50 AM, cfields69 said: Have done all of this but still the same problem! This is becoming a nightmare as I can't import my original presets as they crash every time I try! Any other advise? I would set up HX Edit on a different computer, at least for long enough to do a restore. Make sure the drivers are up to date on the computer you have been using, particularly the graphics driver. 1 Quote Link to comment Share on other sites More sharing options...
Ronni7 Posted April 8 Share Posted April 8 Same issue here. have an imac now, go tired of the pc-crap, always crashing....but, I still have the nightmare when importing or using hx edit. is there another program I can use for importing files to my helix floor? Quote Link to comment Share on other sites More sharing options...
silverhead Posted April 8 Share Posted April 8 No, there’s no other program that can do that. 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted April 8 Share Posted April 8 On 4/8/2025 at 8:54 AM, Ronni7 said: Same issue here. have an imac now, go tired of the pc-crap, always crashing....but, I still have the nightmare when importing or using hx edit. is there another program I can use for importing files to my helix floor? Hi, DETAILS MATTER: When seeking assistance from Forum users it's a really good idea to supply as much information as possible regarding your computer and operating system. Use detail in your post. The thread you have posted to is 3 years old, so simply stating “same issue here” doesn’t really mean much without precise details. You need to describe exactly what is happening prior to experiencing a crash with HX Edit. As you will have realised, this is not a common occurrence, or interwebs would be alive with complaints because HX Edit is the only remote editor for all the HX range of hardware. Off the top of my head - please ensure you are running the latest version of HX Edit to match the Firmware. It is not unknown for Macs to still have an alias back to a earlier version of the editor which inadvertently gets launched instead of the latest. When using HX Edit it is usually advisable to not have other apps running in the background, especially anything that may interfere with the USB audio. Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
theElevators Posted April 9 Share Posted April 9 I have not experienced any such issue, personally. I use a Mac. Is your firmware up to date? Is there perhaps a version mismatch between HX Edit and the firmware version of your Helix? It needs to be the same... Quote Link to comment Share on other sites More sharing options...
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