Helix Stomp - Tuner mute not working with wireless system

[Bourg90]

I play bass guitar through a Helix Stomp and recently added a Sennheiser Evolution Wireless Digital instrument set to my live setup (LINK to what that is: https://www.guitarcenter.com/Sennheiser/EW-D-Evolution-Wireless-Digital-System-with-CI1-Instrument-Cable-Q1-6-1500000339492.gc?storeCode=&source=4WWMWXGL&gclid=Cj0KCQjwlK-WBhDjARIsAO2sErR4iue2DwqVQKA5DhR-8bNieH1Kb-4tiLocBO63nI5-QMQ1MVM4N4YaApluEALw_wcB). The Sennheiser plugs into the mono input of the Stomp, and the Stomp has an output that goes into our power amp.

 

When we rehearsed and played a show with our own setup, everything worked perfectly. But when we played a venue that had their own setup, I had an issue where sound was coming through when I was tuning even though I have it on mute. This didn't happen with our own setup so I was wondering why at the venue the mute was being bypassed. Does anyone have any ideas on what would be causing this and how I can fix it?

[rd2rk]

Which Output were they taking to the board? Was that Output set to MUTE in the tuner?

[Bourg90]

On 7/11/2022 at 2:01 PM, rd2rk said:

Which Output were they taking to the board? Was that Output set to MUTE in the tuner?

The output from the Helix Stomp to the power amp is L/Mono, which woulda been the same output being taken to the board. The tuner was just set to mute.

[rd2rk]

IF the venue was taking the L/Mono Out to the board

AND That's the output you always use

AND Tuner OUTPUT is set to MUTE

AND your Tuner signal is still getting to FOH

 

THEN they're getting a signal from someplace other than the L/Mono Out.

Could FOH have somehow been taking a direct signal from the Senn's Receiver?

 

 

[Bourg90]

On 7/12/2022 at 10:39 AM, rd2rk said:

IF the venue was taking the L/Mono Out to the board

AND That's the output you always use

AND Tuner OUTPUT is set to MUTE

AND your Tuner signal is still getting to FOH

 

THEN they're getting a signal from someplace other than the L/Mono Out.

Could FOH have somehow been taking a direct signal from the Senn's Receiver?

 

 

I wonder if that was the case with taking a signal from the Senn's receiver. I tried putting my transmitter for the Senn on mute but that didn't send out anything (so when I hit a string, it wasn't even registering on the Helix). Everything else was exactly the same as when we had rehearsed and played a gig using our own setup and I did not have this issue with the mute being bypassed, it worked the same as it always have.

 

Next rehearsal we have when I'm with all the gear again I'm going to try some things to maybe see what's up, but if this is a venue/FOH issue is there anything I can do to fix that? Or will it be something I have to look into with the Senn you think?

[rd2rk]

If the FOH guy doesn't know the difference between taking the signal direct from the Senn and taking it from the Stomp you can TRY to explain it to them, but it could be a lost cause.

 

OTOH, if they're taking the signal from BOTH (most likely, else you'd have no FX in FOH) because they want a direct signal to MIX with the effected signal, then you can TRY to explain how the MUTE function of your Stomp's tuner works (does the FOH tech really want to become a human MUTE switch?) but may end up needing to use a separate tuner linked to the same DI that FOH is using. That is, between the Senn's DI and the cable to the board, so that when you activate that tuner it mutes the DI signal. Depending on the stage setup, this could require a LOT of cable, adapters etc and MIGHT cause a POP in the PA. That would NOT be good.

[Bourg90]

On 7/12/2022 at 12:34 PM, rd2rk said:

If the FOH guy doesn't know the difference between taking the signal direct from the Senn and taking it from the Stomp you can TRY to explain it to them, but it could be a lost cause.

 

OTOH, if they're taking the signal from BOTH (most likely, else you'd have no FX in FOH) because they want a direct signal to MIX with the effected signal, then you can TRY to explain how the MUTE function of your Stomp's tuner works (does the FOH tech really want to become a human MUTE switch?) but may end up needing to use a separate tuner linked to the same DI that FOH is using. That is, between the Senn's DI and the cable to the board, so that when you activate that tuner it mutes the DI signal. Depending on the stage setup, this could require a LOT of cable, adapters etc and MIGHT cause a POP in the PA. That would NOT be good.

Thanks for your insights in this thread. We're playing at that same venue in about a month and will be rehearsing and stuff before then so hopefully we can get it worked out using your help. I'll have to report back to let you know how it goes.