ROpitz Posted August 24, 2022 Share Posted August 24, 2022 My old Win10 PC died (bad disk), and I cannot connect my Variax JT-59 to my new PC (also Win10). WorkbenchHD itself installs and opens, but the Variax driver doesn't. Two green lights show in the interface, but Variax USB Interface in Device Manager shows an error, saying the driver is bad. Monkey says the driver is not installed, and it will download it, but ends up downloading the same WorkbenchHD installation file that fails to install the driver every time. (I have the same problem with PODHD500 Edit on this PC--the program installs, but the driver fails.) I installed WorkbenchHD on an old slow (Win 7 era) PC. The driver installed, I got the connection, and overwrote the guitar with the factory models, but the model names on the guitar were screwed up: Bpank-1, Sp`nk-3, and the like. Any way to make this work with my new PC? Quote Link to comment Share on other sites More sharing options...
psarkissian Posted August 24, 2022 Share Posted August 24, 2022 Check application release and compatible computer OS in the Downloads page. Quote Link to comment Share on other sites More sharing options...
ROpitz Posted August 25, 2022 Author Share Posted August 25, 2022 What I downloaded: (Copied from download page) Workbench HD Version 2.15 Released 3/12/19 Works with: Helix Helix LT Helix Rack James Tyler Variax POD HD Pro POD HD Pro X POD HD500 POD HD500X Variax Shuriken Variax Standard Variax USB Interface Enables Alt Tuning Preset Manager "Position" column to dynamically update in order to match connected guitar's tuning knob silkscreen. Compatible OS: Windows 7, Windows 8, Windows 10, Windows 11 ( 21 MB ) ---------End Copy------------------- What else is there to check? I have the right file. Quote Link to comment Share on other sites More sharing options...
brue58ski Posted August 25, 2022 Share Posted August 25, 2022 Maybe install an older version of Workbench HD and then reinstall the lates version? Just an idea, I've never had to try it. Quote Link to comment Share on other sites More sharing options...
brue58ski Posted August 25, 2022 Share Posted August 25, 2022 This is a stretch but I've seen people have issues with laptops that have an SD card in them. So, is it a laptop? Here's the quote from the thread... "Ok, this appears to be solved. I had an SD card in my laptop. I followed another user's suggestion from a different thread and ejected the SD card, and now HX Edit launches with no problems. Cheers." I know this isn't real helpful. Just trying to come up wth ideas. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted August 25, 2022 Share Posted August 25, 2022 Make certain there are no USB hubs connected. And what brue58ski said. Quote Link to comment Share on other sites More sharing options...
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