Chase47 Posted September 21, 2023 Share Posted September 21, 2023 Hello everyone! My Line 6 Helix that I purchased a few months ago (used but in perfect condition) has been amazing, and worked perfectly. However, when I was playing, my unit began frantically swapping presets without any input. In order to remedy this I turned the unit off and back on, and the screen said “Will Reset Globals.” After the loading bar got halfway through, the unit seemed to crash, giving be a blue screen with a bouncing white square (shown in the attached image). After turning it off for a few hours and turning it on again, it boots fine but then it repeats the issues. I have tried updating and manually resetting everything, read every forum, and nothing seems to work. Any advice? Thank you Quote Link to comment Share on other sites More sharing options...
Schmalle Posted September 21, 2023 Share Posted September 21, 2023 To me this reads like a hardware defect. There have been rare reports of errors / defects that start to occur after some time of "heating up". Like: https://line6.com/support/topic/58488-sound-stops-after-anhour-every-time/ You could go into hardware test mode -> UI Test. Press FS4+5 on startup for this. In UI test don't touch anything and wait for some minutes to see if any switch is triggered on it's own. And you could stop the time until the defect happens after startup of the cold unit and see if that time span is somewhat consistent. But: I doubt that this leads to any clue that you can use to fix this yourself - unless you're an electronics guy. The offical service centers can repair it. 1 Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted September 21, 2023 Share Posted September 21, 2023 On 9/21/2023 at 8:14 AM, Chase47 said: Hello everyone! My Line 6 Helix that I purchased a few months ago (used but in perfect condition) has been amazing, and worked perfectly. However, when I was playing, my unit began frantically swapping presets without any input. In order to remedy this I turned the unit off and back on, and the screen said “Will Reset Globals.” After the loading bar got halfway through, the unit seemed to crash, giving be a blue screen with a bouncing white square (shown in the attached image). After turning it off for a few hours and turning it on again, it boots fine but then it repeats the issues. I have tried updating and manually resetting everything, read every forum, and nothing seems to work. Any advice? Thank you 160 B · 9 downloads Based on your description, I'd say that your unit is suffering from a condition typically referred to as "busted"...;) When complicated devices like this go off the reservation the way you've described, there's rarely anything that Joe Average end user can do about it. You could try a factory reset, but based on the degree of clusterf*uckage you've detailed, I doubt it'll do any good. Time to open a service ticket. 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted September 21, 2023 Share Posted September 21, 2023 On 9/21/2023 at 1:14 PM, Chase47 said: Hello everyone! My Line 6 Helix that I purchased a few months ago (used but in perfect condition) has been amazing, and worked perfectly. However, when I was playing, my unit began frantically swapping presets without any input. In order to remedy this I turned the unit off and back on, and the screen said “Will Reset Globals.” After the loading bar got halfway through, the unit seemed to crash, giving be a blue screen with a bouncing white square (shown in the attached image). After turning it off for a few hours and turning it on again, it boots fine but then it repeats the issues. I have tried updating and manually resetting everything, read every forum, and nothing seems to work. Any advice? Thank you 160 B · 12 downloads Hi, In situations like this it is a good idea to let others know what revision of the firmware is installed in the unit. You say you tried “updating and manually resetting everything”, but don’t say how you attempted this. Did you do a “Safe Boot” and offline installation of the latest firmware - it is totally clear from your post? Other than a few people encountering the Blue Screen Of Death on Windows computers during some updates, the only other reference to something similar is from 2015 when a few users encountered a Black Screen Of Death on the hardware prior to firmware v1.02.2 which was fixed pretty darn quick. I tried to download your attachment, but when I do, it is a generic .php file with no image. Best guess - it’s something serious (beyond the scope of anyone in here) - in this situation I would raise a ticket with Customer Support. Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
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