HELP: Line 6 Helix Update Error - Now BSOD Every Time I Try To Fix It

[mattgallidewd]

Hey Guys,

 

So I went to update my Helix to the newest version, my smooth brain self accidentally tried to update to the oldest version. Apart from feeling incredibly stupid, the update failed and my Helix is now stuck in Boot Failure. Entered Update Mode.

 

I uninstalled all the Line 6 stuff from my PC (running Windows 11) and I have tried reinstalling Line 6 Updater and the most recent drivers and every time I plug my Helix back in to the USB and open Updater I get the good ol' blue screen restart. I have opened a support ticket but I am wondering if anyone here is able to help out? I am not plugging the USB into a hub, it is plugged directly into the back of the PC into the MOBO.

 

Any help would be appreciated, thanks!

[brue58ski]

Read this first.

 

As for the “Boot Failure - Entered Update Mode” message, you are aware that it is documented in the Release Notes. This is due to the major changes to the Helix Core and can take a while (brain transplant), but wait for the message in HX Edit stating the device needs to be reset - Click Resume and wait for the second part of the update to finish. When the install is complete, your hardware should auto restart and go through the “Rebuilding Presets” routine - once again this could take a while. Now you can perform a Factory Reset on your unit and you can check out all the new factory presets (again, refer to the notes).

 

That's from this. You need to fully read this before you proceed. You can skip the part about what is new.

 

 

Here's your factory reset options. The 9 & 10 option is what you should do. It resets but nukes everything.  I hope you did a backup.

	Helix Floor/LT Button Combination Description 2 LED light Fun 3 & 4 Test Mode 5 & 6 Global reset 7 & 8 Reset setlists to factory, Keep IRs 8 & 9 Reset setlists to factory, Clear IRs 9 & 10 Reset setlists to factory, Global reset, Clear IRs 10 & 11 Upgrades existing presets to latest format 11 & 12 Clear current preset 5 & 12 Clear setlists, clear IRs, Return system settings to default 6 & 12 Safe boot mode

[datacommando]

On 11/10/2023 at 12:23 AM, mattgallidewd said:

Apart from feeling incredibly stupid, the update failed and my Helix is now stuck in Boot Failure. Entered Update Mode.

 

Hi,

 

Oops! -  Here we go again - although the post from @brue58ski above, might get you back on track, I think that you may need to dig a little deeper judging from this comment:-
 

On 11/10/2023 at 12:23 AM, mattgallidewd said:

I uninstalled all the Line 6 stuff from my PC (running Windows 11) and I have tried reinstalling Line 6 Updater and the most recent drivers and every time I plug my Helix back in to the USB and open Updater I get the good ol' blue screen restart.

 

You mentioned using the Line 6 Updater, but you only get the BSOD - that's bad, I mean very bad. Therefore I will point you at the recover procedure that may be able to resurrect your hardware. To save me having to type out the whole thing once again here's a link to the basic recovery as described by Line 6.

 

Here is the ULTIMATE recovery method from the forum users on here. Note:- any references to version numbers of firmware, HX Edit, drivers and Line 6 Updater must be the latest available, not the ones mentioned in the post as it is now over a year old. 

 

 

This should be your "Get Out of Jail Free" card. Use it wisely!

 

Hope this helps/makes sense.