silverhead Posted November 16, 2023 Share Posted November 16, 2023 The new Line 6 Central utility states that it is compatible with the JTV series. However, when I have my JTV-59 connected via VDI to my Helix Rack Line 6 Central shows only the Helix as a connected device. It does not recognize the JTV. Line 6 Monkey does recognize the JTV, even though it does not recognize the Helix Rack (no surprise there). Can anyone confirm? 1 Quote Link to comment Share on other sites More sharing options...
psarkissian Posted November 16, 2023 Share Posted November 16, 2023 From the KB,... We encourage you to contact our Support Staff if you run into any trouble. Quote Link to comment Share on other sites More sharing options...
silverhead Posted November 16, 2023 Author Share Posted November 16, 2023 Yes, I plan to open a support ticket. Was just looking for confirmation that the problem is not unique to my PC system. Thanks. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted November 16, 2023 Share Posted November 16, 2023 Very good. Keep up the good work. Quote Link to comment Share on other sites More sharing options...
Line6Tony Posted November 17, 2023 Share Posted November 17, 2023 Hey silverhead. This is not specific to your system. I was told that a user cannot update a Variax via a Helix, instead they must use an HD 500x or the VDI USB device. I was told Variax was never supported for updates via Helix. Nevertheless, we have a bug in for this. Quote Link to comment Share on other sites More sharing options...
silverhead Posted November 17, 2023 Author Share Posted November 17, 2023 Thanks for the reply Tony. Interesting that Line 6 Monkey sees the JTV through the Helix VDI. I haven’t tried actually performing a JTV update that way, though. 1 Quote Link to comment Share on other sites More sharing options...
mvitellaro Posted December 17, 2023 Share Posted December 17, 2023 I have the same issue. The “D” string of my JTV-89F is muted. Line6 support recommended reflashing the firmware. I did this previously with Line6 Monkey-HD500X-JTV. Now that I upgraded to Helix, the new Lin6 Central can recognize Helix but not JTV. Since I only used my JTV with HD500X or Helix, I never used the battery/Variax USB adapter, since the pedalboard supplied power to the JTV. So I charged the battery and will attempt to reflash firmware from computer to JTV via the adapter later today. I still have the Line6 Monkey software and tried to update that way but it won’t work. It looks like Line6 removed a lot of functionality from the software. I guess I am surprised and disappointed that Line6 didn’t think it was important to configure the Helix to be able to update the JTV. I mean they are two of their products that are intended to work together. If anything I would expect Line6 to cater to Helix-JTV customers. How many “Dream Rig” HD500X/JTV customers updated to the Helix? I can’t be the only one. I am encouraged that it is being worked on but what should we expect for timeline? Quote Link to comment Share on other sites More sharing options...
silverhead Posted December 18, 2023 Author Share Posted December 18, 2023 You should be able to update your JTV using Line 6 Monkey and the adapter with a fully charged battery. Make sure you have a 1/4” cable connected to the Variax. That’s the ‘on’ switch for the battery. Quote Link to comment Share on other sites More sharing options...
mvitellaro Posted December 21, 2023 Share Posted December 21, 2023 Thanks. That seems to have worked, but for some reason I can no longer get Line6 Central to open on my Win10 laptop. ticket in with support. Thanks. Quote Link to comment Share on other sites More sharing options...
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