3.71 update -> 'Page right' button stopped working HX

[Thienpont]

I noticed that, after the 3.71 update, the 'PAGE Right' button on HX Stomp is no longer responding. 'PAGE Left' still works as normal. Pressing both 'Page Left + Right' also does not work anymore (probably because Page Right does not work).

 

I have done a factory reset as suggested in the update procedure.

 

Any suggestions?

[lou-kash]

Works fine for me, so it must be something specific with your device.

[Thienpont]

Thanks for checking. I did another reset and now it all works again as normal. It could be something with my device, occasionally the stomp starts and hangs, no sound, no response from the buttons. Power cycle tends to fix it but it is annoying. Luckily it does not happen too often.

[silverhead]

On 1/14/2024 at 12:04 PM, Thienpont said:

Thanks for checking. I did another reset and now it all works again as normal. It could be something with my device, occasionally the stomp starts and hangs, no sound, no response from the buttons. Power cycle tends to fix it but it is annoying. Luckily it does not happen too often.

If you reach the point when you want to investigate that behaviour I would start by testing the power supply that came with the device.

[Thienpont]

Power supply? How could the power supply trigger the stomp hanging non responsive? I was thinking of buying a second power supply as the one that comes with the device does not look so solid built. 

[silverhead]

I'm no electrician but it seems to me that if the power supply is failing it could be delivering an inconsistent voltage which causes interruptions in the performance of the Helix device.

[lou-kash]

On 1/14/2024 at 6:04 PM, Thienpont said:

occasionally the stomp starts and hangs, no sound, no response from the buttons. Power cycle tends to fix it but it is annoying.

 

Oh, that symptom, on the other hand, has definitely increased for me as well, but already with the 3.70 update, and literally starting the same day when I updated the device last November.

[richardglee24]

Try reset but Page right button still doesn't work for me.

[JakeHodges]

My page right button also doesn't work now.  Power cycling has no effect.  I'm running 3.71.0

 

I found a YouTube video that shows how to reboot into a test mode, and that seems buggy too.   PGLT (and other buttons I mash) will register, but PGRT does not.  Then it hangs after a few seconds.  It seems like a physical button issue in my case.  Anyone have any luck with fixing this?