Helix PRESET button problems (btn 2 on diagram)

[johnnyvlee]

I have two Helix floor units. I bought the second one as a backup so that if one went on the fritz I could still do a show.

 

Both of them have a problem with the PRESET button which is button 2 on the diagram in the manual.  You push it to get setlist, but on both of my units they no longer function.  This could potentially be a real problem for me on stage.

 

Is this a common problem? And if so, is there an upgraded replacement component for it?

 

I have to drive to another city to get repairs, and I obviously can only have one in repair at a time if I have upcoming shows. So, I'm a little concerned.  

 

[Schmalle]

Maybe this helps:

 

[theElevators]

That's weird that the knob is not functional on both units.  Check your case, maybe it's toot tight.  I personally have no issues with any of my buttons and knobs after almost 5 years.  Foot switches are a different story. 

[somebodyelse]

Same problem on both units at the same time?

Have they been updated recently? If so, did you remember to do a backup and then a factory reset?

That'd be my my first thought.

[johnnyvlee]

Looks like I never replied to this. I pulled the cap off the button and sprayed contact cleaner in there and worked it around. Fix worked quite easily on both units.

[theElevators]

You must really push that knob/button in a lot, or your case is damaging it.  Maybe the gig bag, or the case is applying constant pressure to the encoder/knob when the Helix is inside. 

 

I almost never press those buttons: save, presets, amp, etc, or the joystick.  They are extremely flimsy.  Before I go to my gig, I leave my Helix in the correct set list.  I also order my presets at home (unless the singer decides to change the order at the last second).  I do all of that on the computer, using HX Edit.  Same applies to building my presets--HX Edit is the way to go.