johnnyvlee Posted November 17, 2024 Share Posted November 17, 2024 I have two Helix floor units. I bought the second one as a backup so that if one went on the fritz I could still do a show. Both of them have a problem with the PRESET button which is button 2 on the diagram in the manual. You push it to get setlist, but on both of my units they no longer function. This could potentially be a real problem for me on stage. Is this a common problem? And if so, is there an upgraded replacement component for it? I have to drive to another city to get repairs, and I obviously can only have one in repair at a time if I have upcoming shows. So, I'm a little concerned. Quote Link to comment Share on other sites More sharing options...
Schmalle Posted November 17, 2024 Share Posted November 17, 2024 Maybe this helps: Quote Link to comment Share on other sites More sharing options...
theElevators Posted November 18, 2024 Share Posted November 18, 2024 That's weird that the knob is not functional on both units. Check your case, maybe it's toot tight. I personally have no issues with any of my buttons and knobs after almost 5 years. Foot switches are a different story. Quote Link to comment Share on other sites More sharing options...
somebodyelse Posted November 18, 2024 Share Posted November 18, 2024 Same problem on both units at the same time? Have they been updated recently? If so, did you remember to do a backup and then a factory reset? That'd be my my first thought. Quote Link to comment Share on other sites More sharing options...
johnnyvlee Posted January 29 Author Share Posted January 29 Looks like I never replied to this. I pulled the cap off the button and sprayed contact cleaner in there and worked it around. Fix worked quite easily on both units. Quote Link to comment Share on other sites More sharing options...
theElevators Posted January 29 Share Posted January 29 You must really push that knob/button in a lot, or your case is damaging it. Maybe the gig bag, or the case is applying constant pressure to the encoder/knob when the Helix is inside. I almost never press those buttons: save, presets, amp, etc, or the joystick. They are extremely flimsy. Before I go to my gig, I leave my Helix in the correct set list. I also order my presets at home (unless the singer decides to change the order at the last second). I do all of that on the computer, using HX Edit. Same applies to building my presets--HX Edit is the way to go. Quote Link to comment Share on other sites More sharing options...
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