Helix Floor 3.82 - Tuner Offsets not working?

[JBB72]

After playing around with the Helix Floor and Native tuner offsets, I'm uncertain they are working. Does anyone have this issue as well? Maybe there is something that I'm not executing well?

 

Testing Process:

1) set tuner offsets on any string to an extreme amount (ie: -25 cents = you want a particular string to show in tune when it's actually tuned very flat)

2) using any other tuner, tune the string to the standard concert 440 pitch note.

 

Expected Result:

* Helix should show the string as very sharp vs. the programmed offset, specifically 25 cents sharp

 

Result that I'm getting:

* Helix shows the string as in tune even though the string is very off vs what's programmed in the offset (in this case -25 cents)
 

 

Edited February 18 by JBB72
Clarity

[Schmalle]

I did a test with a frequency generator (440 Hz sine wave) and my Stomp's tuner is spot on.

 

Is your reference not 440 Hz?

 

[JBB72]

Yes. 440hz. The question is whether the tuner is representing the user selected tuning offsets correctly, ie: if the user configs in the tuner the desire to tune the G string 5 cents flat … does Helix actually do anything with that config change.

[JBB72]

Observation....

 

For Helix Floor:

• It seems that Helix does not like 12th fret harmonics on some strings when using this offset functionality.
• Pluck the open string = performance as you would expect it.
• 12th fret harmonic = unexpected performance if on the high E, B, and G strings.

 

For Helix Native

• Similar phenomena to the above except acceptance of a 12th fret harmonic is even more random

 

Moral of the story:

• So, if you want to use the offset tuning functionality do not use 12th fret harmonics to make the string ring out. You need to pluck the open string.

Edited February 19 by JBB72
Clarity

[Schmalle]

On 2/19/2025 at 6:00 AM, JBB72 said:

Observation....

 

For Helix Floor:

• It seems that Helix does not like 12th fret harmonics on some strings when using this offset functionality.
• Pluck the open string = performance as you would expect it.
• 12th fret harmonic = unexpected performance if on the high E, B, and G strings.

 

For Helix Native

• Similar phenomena to the above except acceptance of a 12th fret harmonic is even more random

 

Moral of the story:

• So, if you want to use the offset tuning functionality do not use 12th fret harmonics to make the string ring out. You need to pluck the open string.

The offset function decides which string offset is currently active based on the frequency. For example, if a frequency of around 110 Hz is measured, Offset String 5 will take effect because 110 Hz corresponds to the note A and the A string is the fifth string in standard tuning.

With flageaulet tones the tuner will choose the wrong offset. For example, the harmonic on the A string's 12th fret vibrates at 220 Hz and is therefore closest to the frequency of the B string (246.9 Hz, second string in standard tuning) - Offset String 2 is active in that case.

[theElevators]

Yeah harmonics are not exactly in tune and have added overtones that throw some tuners off. When you tune your guitar there is no reason to play the harmonics.