gitarrist8 Posted March 25 Share Posted March 25 Hi all, I know from the Release Notes that the WiFi connection issue was not listed - naive as I am I hoped for some improvement anyway. And I know that priorities may seems to be different for a user but this connection problem has been annoying me from the start. I cannot dial in a sound without being forced to restart the app 2-3 times let alone being not able to transfer songs (up to now the connection was never long enough to transfer a song).. It is really a prio 1 bug (for me at least).. Besides this I am really excited about the Stadium! BR, Christian Quote Link to comment Share on other sites More sharing options...
Joyce922Gaut Posted March 25 Share Posted March 25 Hello! I hear your frustration, Christian. The WiFi connection bug clearly impacts core functionality—having to restart the app multiple times just to dial in a sound or being unable to transfer songs is disruptive, especially when it’s been present from the start. Even if it wasn’t listed in the release notes, it’s fair to expect improvement, and calling it a “prio 1” issue makes sense from a user perspective. Hopefully the developers will prioritize servicechannel stability fixes soon, because the Stadium feature sounds exciting, but it’s hard to enjoy new additions when the basics aren’t reliable. Quote Link to comment Share on other sites More sharing options...
silverhead Posted March 25 Share Posted March 25 Mu understanding is that there are certain compatibility requirements regarding the home/local WiFi router. Here are a couple of posts. There may be other information here; do some searching. Perhaps one of them may pinpoint a local issue for you. Also, open a support ticket to see if you can get it resolved. This is not to say that Line 6 shouldn't be working on resolving these issue with updates; just that there may be a workaround or solution for you. Quote Link to comment Share on other sites More sharing options...
jumpinjoegraham Posted March 25 Share Posted March 25 My practice space is fairly far from the router. I have decent internet connection but my helix stadium xl is very glitchy. Please make it so I can use the app without wifi and use USB. So many times I am editing or loading a song and it crashes. The App is almost unusable in my situation. Quote Link to comment Share on other sites More sharing options...
jester700 Posted March 26 Share Posted March 26 This is the cost of being on the bleeding edge. I understand, but it is frustrating. I've played with settings in my router, using only one or the other frequency bands, binding a specific IP address to my stadium; no luck. I'm not willing to try the AP-only trick with my setup or buy another router to use this way, as this will certainly be resolved in the future; either the wifi issue will be fixed or USB connection will become available. For now, I'm gonna go get a long enough ethernet cable and try that. But this should be made a high priority; ease of use is high on the list of selling points, and this is...not that. Quote Link to comment Share on other sites More sharing options...
silverhead Posted March 26 Share Posted March 26 On 3/26/2026 at 7:34 AM, jester700 said: .... For now, I'm gonna go get a long enough ethernet cable and try that. ... I'd be really interested to hear the results of that. Please report back. Quote Link to comment Share on other sites More sharing options...
jester700 Posted March 27 Share Posted March 27 On 3/26/2026 at 8:33 AM, silverhead said: I'd be really interested to hear the results of that. Please report back. No good with the ethernet adapter I have. It didn't connect to the network at all. I'll grab another one to test with, but may not be until Monday. Quote Link to comment Share on other sites More sharing options...
silverhead Posted March 27 Share Posted March 27 Thanks for the update. Quote Link to comment Share on other sites More sharing options...
rwandering Posted March 27 Share Posted March 27 On 3/26/2026 at 6:27 PM, jester700 said: No good with the ethernet adapter I have. It didn't connect to the network at all. I'll grab another one to test with, but may not be until Monday. Just in case you made the mistake I did (of not reading the manual): but I bought/tried a USB-C ethernet adapter, but it has to be a USB-A one. I got one of those and it worked perfectly. Quote Link to comment Share on other sites More sharing options...
t-ario Posted March 27 Share Posted March 27 (edited) On 3/27/2026 at 2:27 AM, jester700 said: No good with the ethernet adapter I have. It works for me with an adapter using the AX88179 chipset. Specifically, it's this one: UGREEN LAN Adapter 1000 Mbps USB Ethernet Adapter USB-A to RJ45 Edited March 27 by t-ario It's an USB-A Adapter not USB-C 1 Quote Link to comment Share on other sites More sharing options...
jester700 Posted March 27 Share Posted March 27 On 3/26/2026 at 11:49 PM, rwandering said: Just in case you made the mistake I did (of not reading the manual): but I bought/tried a USB-C ethernet adapter, but it has to be a USB-A one. I got one of those and it worked perfectly. It was, but thanks for the heads up. 1 Quote Link to comment Share on other sites More sharing options...
jester700 Posted March 29 Share Posted March 29 Well, I "fixed" my issue by using another router. I forgot my partner still had the old one we stopped using when she upgraded to fibre internet last year. Her Linksys EA7500 works perfectly - no drops after 3 hours. My ASUS RT-AC68U was...dodgy. 1 Quote Link to comment Share on other sites More sharing options...
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