bestservedchilled Posted October 15, 2014 Share Posted October 15, 2014 I have just purchased my 3rd Variax. I have a 300, 700 and now a JTV-69S. I bought it from PMT Online on 3rd October and it was delivered on the 8th, a day late. Everything looked OK, but there was fret buzz on the 1st string all along the neck. I have a guy who sets up and repairs all my guitars and he does the initial set up to my requirements. I assumed it just needed a little tweak to sort out. Unfortunately, what it needed was a complete fret dress due to a number of high frets. I reported the problem to PMT and it seems the only solution is to send it back, which means I lose the guitar for god knows how long, or try for a replacement and maybe experience further difficulties. I'm disgusted that the guitar was sent out in this condition in the first place. I trust my guitar tech, so I've asked him to proceed with the repair. I asked PMT if they would refund me the cost, but they refuse and Line6 now say I will be invalidating the warranty. Has anyone else experienced this? Cheers David Quote Link to comment Share on other sites More sharing options...
Leftzilla Posted October 15, 2014 Share Posted October 15, 2014 I would also be disgusted with a guitar sent out in the condition you described, yet unfortunately the only way Line6 can fix the problem is replace or repair the guitar. Quote Link to comment Share on other sites More sharing options...
zaphodboy Posted October 15, 2014 Share Posted October 15, 2014 It also seems a bit harsh invalidating the warranty for a fret dress and set up. 1 Quote Link to comment Share on other sites More sharing options...
clay-man Posted October 15, 2014 Share Posted October 15, 2014 How the hell is maintaining your guitar a warranty invalidation? That's insane. Quote Link to comment Share on other sites More sharing options...
phil_m Posted October 15, 2014 Share Posted October 15, 2014 Is this something Line 6 told you directly, or are you hearing it secondhand from the dealer? Quote Link to comment Share on other sites More sharing options...
BillBee Posted October 15, 2014 Share Posted October 15, 2014 Don't have one but the ones I've got my mitts on were pretty decent for a mass produced guitar. I would have thought high frets would cause buzzing and random dead spots on all strings (depends on the radius during bends too) not just on the 1st string. Unless the action was super high. Just saying.... -B Quote Link to comment Share on other sites More sharing options...
Charlie_Watt Posted October 15, 2014 Share Posted October 15, 2014 I would return it and buy from a supplier that better supports the products. Other option is return it to Line6 for repair but there is a good chance they will find nothing wrong with it that a little setup won't fix. 1 Quote Link to comment Share on other sites More sharing options...
clay-man Posted October 16, 2014 Share Posted October 16, 2014 I would return it and buy from a supplier that better supports the products. Other option is return it to Line6 for repair but there is a good chance they will find nothing wrong with it that a little setup won't fix. Yeah I'm not a big fan of those stories. If there's something wrong with your guitar, there's something wrong with your guitar, and if a Line 6 authorized place is the only place you can take it to without having it "invalidate your warranty" then they HAVE to fix it for you. It's not fair for you to get a broken guitar and expect them to just accept that for you. You paid for the guitar, you should get how it's supposed to be, nothing lesser. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.