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About jcspirited

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    Just Startin'

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    Lancaster PA
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  1. jcspirited

    Bank jumps

    It is still under warranty. Thought about it, didn’t because of warranty
  2. jcspirited

    Bank jumps

    I have heard back from support. They referred me to a local repair shop. Emailed the shop, could take a long time to repair(get parts). Ok, I looked into the extended warranty for the Helix to take advantage of the loaner program. My Helix is still under warranty. Just want the loaner. Because the issue with the bank button happened before I bought the extended warranty. Will I still be able to get a loaner. Or will the pre-existing not qualify.
  3. jcspirited

    Bank jumps

    My bad, just deleted it.
  4. jcspirited

    Bank jumps

    There is a support ticket open. They told me to do a reset, I did. I responded to it. Mentioned the reset didn’t have any affect. Waiting to hear back. I’ve thought about cleaning the button. I’m concerned about voiding warranty. If I clean it and it’s a bad button. Will it get repaired/replaced?
  5. jcspirited

    Bank jumps

    Did a reset, still bank pumping. Notice the down bank mostly
  6. jcspirited

    Bank jumps

    It seem to be hardware. I’ll reinstall the firmware see if it resolves the issue Thanks silverhead
  7. jcspirited

    Bank jumps

    My Helix jumps banks, I have to press the up or down bank button a certain way and even then it jumps banks. Any info would be helpful
  8. I have a helix floor with newest firmware. I noticed that my presets have this tremolo effect. Just started a few days ago. And no I don’t have any tremolo of any kind. Anybody have anything like it
  9. Thanks, I misunderstood the remove option. Press the preset button, select Rename Snapshot, select Remove. That is to remove custom snapshot name. Not the snapshot Some times you can’t see the trees because of the forest.
  10. jcspirited

    Delete snapshot

    This may be a stupid question, how do I delete a snapshot from a preset. Can it be done with HX edit. I have tried on the helix itself. When I select the snapshot, it's recalled, changing the preset.
  11. So true, when I opened the box and saw the TRS cable, I was not happy. I can’t find a use manual for it. I should have sent the $125.00 for a mission, and it looks like I’m going. Thanks brue58ski and ELChivo0414 I got it to work with the switch in “other” and reverse the minimum and maximum on the helix.
  12. Recently got a Moog EP-3 expression peddle to us with my helix. I thought it was a ordinary expression peddle, I guess not. It has a sellecter switch on the bottom. With the sellect swtch in “stander” , it sweeps from minimum to max back to minimum. With the select switch in “other” it sweeps from max in the heal position, minimum it the toe position. Dose anyone have any dealings with a Moog EP-3, or any useful input.
  13. I think I will try your suggestion, turning off effects from right to left. And I didn't what to spend the amount of time that I had already. So, thank you for your time and info. It will not go to wast
  14. OK, I see some confusion about my last post. Most of my presets (ones I use every day) are hitting the -3db. The test tone as we will call it, never exceeded -20db or so. To answer your questions: I did not mute either channel, I have input 1 set to guitar and input 2 to variax making that a moog point. Did not use same for input 2, I always set input 2 to variax. I used the USB output for the test. The software I used is open source, so I don’t think there is any calibration. If I where submitting this somewhere as an official test I would be more concerned. I have taken some screen shots of the test you mentioned. I also took some screen shots of a preset I use from time to time. It is called PK75 EFFECT 3. I tested that preset also, with screen shots of the test. This is one of the presets I said is hitting the -3db range. So, looking at the two different tests, you can see that my Les Paul does not have too high of an input. Because your test tone shows that. Also, that there is clipping in my preset PK75 EFFECT 3. Because my test shows that. And that this clipping causes adverse effect on the tone quality. Regardless of the master output level. So, as I asked the question in my first post. Using a DAW or other metering software, like the graphical analyzer. It will show internal clipping that affects the tone quality. And when using that preset live, will have a poor tone quality.
  15. MartinDorr, I tried out your test. I was not surprised with the outcome, kind of reassuring what I thought. I used a graphical analyzing software, a preset with no effects or amp (default preset). I put a studio EQ with the gain a 0db, mixer at 0db (both A&B) and pan set to center. I tried my Strat that has a preamp, gain set to 1. The 364Hz seemed to be a focus point. Other frequencies like 185,272.5, 545.5Hz peaked but not as much as the 364Hz. That peaked at -21db (guitar gain 1) and -15db (guitar gain 10). And that was the bridge pickup. The Les Paul peaked at -19db at 364Hz and that also was the bridge pickup. I would think that the input signal from just about any guitar would not clip unless there was a effect peddle before the HD500. A lot of my presets hit the -3db to 0db, that is with the same graphical analyzer. Not good for recording, that can be adjusted. Just seems to me that if the presets are on average in the area of -3db. It would affect the tone quality. Yes, I can adjust the master out so it does not clip in the PA system. But the internal clipping has all ready affected the tone quality.
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