wilssantos

Ah, good to know. Thanks a lot. So in my case it's really always only controlling my headphones, since I'm using the USB to send the signal to my DAW. That means that the only thing affecting the "hotness" of my signal is the chain itself, then (channel level, most likely, but also the level inputs on each block). It's all digital, not controlled by the knob. Thanks a lot.

Thanks! That would definitely solve all my problems. Except... there's no option for "headphones" on the "Volume Knob Controls" menu in Global Settings. The options are: "Multi" (which is the default), "1/4 + XLR", "1/4", "XLR" and "Digital". I fear that having "digital" selected will impact my USB signal being fed to the DAW? So maybe the best option would be to leave it to "XLR", maybe, while I'm not using it to record, and then changing it back to multi, or even 1/4 when I'm going live? Thanks for the help!

Hi, It may be a pretty dumb question, but I really need to have the correct information in order to have my setup right. I'm using a Helix LT to record guitars, and I usually record two separate channels, one wet and one DI through USB. So far, so good. However, I also have an interface (a UA Apollo Solo) and I notice that if I connect the guitar straight into it and use Helix Native, with exactly the same patch, exactly the same set levels, I get a much more consistent-sounding signal. I'm wondering that that might have to do with the fact that I'm monitoring my Helix LT through headphones (can't use monitors, since the only time I have is while the kids are sleeping). The LT does not have the dedicated headphone knob, so I need to put my volume knob down so as to not blow my ears. That might be affecting the "wholeness" of the signal fed into the USB. Does that make sense? More directly: if I set my Volume Knob to control only the headphones on "global preferences", would that automatically default every other output to max volume level? That would solve my doubt, basically. Or do I need to set the volume of, say, "multi out" with the volume knob first, and THEN change it in the global preferences to only headphones? Either way, my need is to be able to lower the headphone monitoring volume while keeping the "official" outputs at maximum. Is it possible? Thanks a lot!

I found out that something even more simple works perfectly well: I just used a 1/4" to 1/8" adapter and plugged the Helix's 1/4" out directly into my dslr camera (I think the phone could work too), while I monitored from the headphones. So the camera could "hear" everything I was also hearing, song playback included, with the upside that I didn't need to sync audio and video afterwards!

Hi, thanks for previous answers (by the way, it's funny how I can only create new topics through the phone, not the PC...). I have a final doubt that I've not been finding. My idea is to record some videos while I play along to some songs. So I wanted to record the playback from, say, Spotify (on the pc), alongside my guitar recording (while my phone does the video recording, separately). Is there any way I can do it? If I set my Helix LT as the PC monitor, I can hear everything and play along without a problem, but I know that only happens because my output is set to USB 1/2. I'm afraid I can't use USB 1/2 as inputs on another line to, say, output it through USB 3/4 and use that as an input to reaper because 1) I can't select USB 1/2 as inputs; and 2) that would ause the guitar and all other sounds from PC to record on loop... So, is there a way to record playback from spotify AND my guitar at the same time through Helix? I'm using Reaper. Thank you!

Hi folks, I bought my Helix in 2017 and despite playing with it for a while, I had to move countries and it had been sleeping in my office for a long time now. Yesterday I decided to pick it up again and do some playing/recording. Its firmware was version 2.21 then and I upgraded it to 2.92 using the latest Helix Edit app. It all went well, but I'm surprised it went "too well", actually: the instructions mentioned my user presets would be erased during the upgrade, but they didn't! I can still find and use them after the upgrade, which included the big overhaul from version 2.80. The fact that I could already find those presets held me back from importing my backup after the upgrade. So the question is: should I factory reset the Helix after the update, and THEN import the backup? By doing so, is there a risk of the new factory presets of the current firmware be replaced by the old ones of the backup, or only my user presets will be reapplied? By the way, my old "Helix" app is still there lingering on my PC alongside the new "Helix Edit" app. Can I safely uninstall the "Helix" app and only use the "Helix Edit" app from now on? And if I do need to factory reset, can I confirm that it's by turning it on while pressing switches 9 and 10? Sorry if all of this is repeated, but I couldn't find a direct answer to these questions because I'm a noob. Best regards to all.

Hi, I have a question about this update version that I couldn't post elsewhere (maybe it's my browser, but I can't post directly): my current software and firmware versions are 2.21, if I'm correct. So pretty outdated. I've read that version 2.80 included a big overhaul in the Helix internal logics. So the question is: can I update my Helix directly from an old version such as 2.21 straight to 2.92? Or should I update to 2.80 first, and THEN to 2.92? Thanks!

nadernader1, the sound in your amp is "harsh" because you're probably mixing two amps/cabs together: the simulated amp/cab from Helix and your own tube amp/cab. What I do with my Blackstar HT40 is the following: guitar into Helix -> pre fx (od, chorus, flanger, etc) -> send/return block -> cable from send1 to Blackstar's guitar input -> (here I "collect" the Blackstar's preamp sound) -> cable from Blackstar's send to Helix's return1 -> post fx (delays, reverbs, etc.) -> cable from Helix's 1/4" output to Blackstar's return. That's the traditional 4 cable method. When you plug anything into the amp's return, the whole signal goes straight to Blackstar's power amp, bypassing its preamp (but because you already "collected" the preamp sound in the signal, that's exactly what you want). So you don't need (and probably don't want) other amps or cabs in your way along the Helix signal chain. The block that will take your "amp/cab" block space is the "send/return" block on Helix. And that will mean your Blackstar. Your Helix is there purely for effects. Another thing I do is do the same route up to the point where I collect the Blackstar's preamp sound, but then I send the 1/4" stereo output to my monitors (they don't have xlr inputs, but you can use those if you have them) and connect the Helix via USB to the computer, so I can have a tone to record with (at lower volumes than the amp or even silently). In this specific case, I DO NEED a cab block, because I will not be using Blackstar's power amp, only its preamp. So after the send/return block, I add a cab or impulse response block to simulate my amp's cab and give life to my preamp's sound (or else it will sound feeble). Hence I don't connect anything to the amp's return (because I don't want any sound to come out of it in my room late at night hehe). Another possibility in this scenario is connecting the Blackstar to the Helix through Blackstar's emulated output (into Helix's return), which in theory would eliminate the need for a cab block. I haven't tested this, though, and I think I like the flexibility of choosing the cab myself. Does this all make sense? Hope it helps. One important thing to keep in mind: when connecting the Helix's 1/4" output to the amp, go to the global settings and make sure it's set to "instrument". When connecting it to monitors, make sure it's set to "line". The same is valid for send/return: if you send your signal to the Blackstar's input, make sure it's set to "instrument". I think it's better to use one send1 block and one return2 block, because the Blackstar's send (or its emulated output) is a line signal, so it's better to have the helix's return set to "line". So by having send1 as instrument and return2 as line on Helix, you should have the most precise sound possible.