I went to Guitar Center to look at some amps and I saw this one in clearance for a pretty good deal (floor model though). When I played it I couldn't get Topology 1 or 3 to make any noise, so one of the GC representatives had too crank up the volume really high to hear anything at all. He told me that it might need a factory reset. So I bought it and brought it home, looked up how to do the Factory reset but it barely did anything. Topologies 1 and 3 (specially 1) are way too low compared to the others. In general, Topology 1 is at a lower volume than a 1watt amp I own.
I've seen people here talk about volume jumps, but this one is drastic. If I switched from a good volume in Topology 4 to Topology 1, there would basically not be any sound. Is that normal?
Also what steps should I take if it's faulty? I received a really good deal, so I don't want to return it. Can I get GC to fix it, or should I go to Line 6 directly?