datacommando

Thanks a lot for your answer, in fact, it's a rack and I don't tell about my system because I'm sure that is not the root cause, by the way I'm using Windows 10 and I make a fresh Windows install to be sure that is not the OS, I've tried using another computer as well and the problemas still happen. If I a least has some knowledge about the error code,Line 6 must tell us what is the -28 error meaning to help us to avoid. 
I've tried a lot of firmware versions with no lucky, now I'm using the 2.8 like you post and everything is ok but I'm afraid that sometime the rack will freeze again and I will be lost again.
There is some causes on forum like mine, but they don't post what was done do resolve like you, your help won't be forgot, I'm using normally again, if it freezes again I call you if you don't be bored, can I?

Sorry for my english, I'm a brazillian tryng not to use google translate :)

Again, thanks a lot for your time!

The problems still happen, this time I use about 15 minutes and the rack freezes again, when I reboot the -28 is there.

Hi,

Glad to know that you managed to get your Rack to work again, even if you had to go back to 2.8.

If I get any information that can help you get your unit to work correctly with v.3, then I will let you know.

If you need help in future - just contact me, and I will try to assist you if I can.

Your English is very good and far better than I can manage in another language, I believe it is officially Portuguese in Brazil. I have had to use Google Translate before for helping people in Spanish, French and Dutch. It has helped fix things for them.

Enjoy your Helix Rack.

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