like all software and software based products, eventually support dries up and the company moves on.. i guess it would be like asking microsoft to still support ms dos. or to have the people who used to make 8 track players hold onto parts for them incase one or two users still use them. companies are in business to make money. youll see the same complaints about support for first gen variax guitars, the company just moved on. yeah users are pist. but they will eventually either upgrade or do something else. personally i owned a variax 300. it wasnt all that reliable till i changed out the ickups for graphtechs. i wouldnt buy any amp thats going to need upgrades in software. no thanks ill stick with my twin reverb and ac 30 and my vox tonelab. yeah they are all old but never break down or suffer from non support .