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  1. The same happened to me. I also plug and unplug the same way as you do. I always worry if it fries the chip again... Maybe the device could have been designed better?
  2. It may be a simple loose LCD cable connection. I too had my other Helix Floor repaired by an authorised line 6 shop. When it came back, the screen failed on switching it on, it had a blank screen. As the device was only a few months old, the shop replaced it for a new one. My hunch is a disconnected data/ribbon cable.
  3. Hi everyone, I am having some problems with the Asio driver for Helix floor but not with otheraudio interface. I have set the buffer to 256 samples and getting a few pops on every 30 seconds or thereabout. The thing is, I also have a Beringer XR-18 digital mixer and when using just that with a multitude of sound application, all at the same time, and loads of vst plugins too, I can use the buffer size of 64 samples with hardly any problems at all. The helix driver seems not to be very efficient and to avoid glitches I need to set it to 512 samples, which is horrible for latency. I really would like to use 256 samples as a very minimum 128 samples would be ideal. The application I use Helix driver in is Gig performer 4, running Midi Guitar 2 inside it. Helix can provide the clean Re-Amp path from USB 7,8. Any advice is appreciated. Is there any other muli-client Asio driver for Helix? Not Asio4all though.
  4. Make sure you download HX Edit 3.50 and after has been installed, reboot your computer, as the software includes the audio driver. After this the Helix should be detected.
  5. I put a suggestion in the ideascale section (or whatever is called) a long time ago about the need for a search bar in the Editor, that and to display all the MIDI information for CC, BANK, and Program change that is displayed on the helix but not in the editor, as I have mobility problem and I can't easily bend down to push the button in order to display the info. This information is needed every time I create a new preset, which then I need for adding it to an external software that triggers the MIDI command and jumps to the correct set list, preset and snapshot. Come on LINE 6... Please?
  6. Yes, playing a few new Factory presets it indeed sound nicer to my ears, I though so before reading this thread. Nice Job Line 6! Thank you for the early Christmas present!
  7. I seems that the problem lies with the Factory Reset routine and it certainly is not a hardware fault otherwise the problem would still be there.
  8. I might have found out a possible way to replicate the problem, which happens also with the 3.50 firmware. Previously, with the 3.15 Firmware, I went to reinstall it and I then did the Factory Reset by holding the 2 middle buttons in the lower row. I then loaded my backup that I made earlier and the problem was still there. I then decided to redo the same 3.15 update, BUT this time I DID NOT PERFORMED THE FACTORY RESET. This process seems to resolve the problem. Then I carried out the 3.50 Firmware upgrade and the same thing happened. These are the steps I went through: Carried out a Backup and exported the individual User Setlists Installed the 3.50 firmware. Factory reset (so that it display the new Factory 1 and 2 setlists). Exported The new Factory 1,2 setlists individually. Imported my previously exported User setlists. Carried out the 3.50 Firmware update (using the Line 6 Updater), WITHOUT DOING A FACTORY RESET. Tested the L/Mono Summing with playing the song "Play that funky music" and the summing worked. The only 2 changes carried out after that was: Set the Tuner to Strobe Set footswitches to 8 Snapshots. So far it has been working just fine. Let's hope it will stay that way. Hopefully this helps someone else.
  9. I have had the same response from the the tech support as you got... that it's a hardware fault, but it's obviously not, as after reinstalling the 3.15 firmware twice but not doing a factory reset on the last update, solved the problem, least for now. I will hold my breath.
  10. I have just submitted the ticket. I hope they sort out the problem. It's a pain having to plug, unplug every time I use 1 monitor!
  11. I can confirm that your method of plugging in the Right before plugging in to the Left/Mono works. I don't understand why Line 6 does not acknowledge this. It can't be difficult to add some coding to the firmware to solve this. Maybe they are not going to support the Helix any longer? I am grateful to you for the workaround, as I had some problems with a few presets using delays... I couldn't figure it out why the sound from the single powered speaker was lacking, compared to the my home stereo monitors. No wonder!
  12. This is a BUG! Last night my Helix did the same thing. During rehearsal, I use my laptop, connected to the Helix through USB and use Virtual DJ to play music for reference. The XLR L/MONO from the Helix is sent to ONE powered speaker. On playing "Play That Funky Music" through VirtualDJ, we couldn't hear the guitar, which is normally on the Right of the stereo speakers. I couldn't figure it out why this happened... that was embarrassing. Reading this thread it all made sense. I hope Line 6 will sort this out in the new firmware update, hopefully soon. Can someone do a test with playing the above song through your Helix to confirm this happens when music is played out through USB? This will highlight the fact the bug is nothing to do with the way Presets are created. Laptop USB -> Helix USB Helix XLR L/Mono Out -> 1 Powered Speaker. In my case does not sum to mono, only get Left channel. Thanks.
  13. What's the right cleaner that doesn't damage the electronics. YouTube has some videos on cleaning some encoders but that entails on fiscally opening the encoder, I don't even know if the one on the JTV69 can even be opened. I rather not do that if avoidable.
  14. I did as suggested by Silverhead and it solved the volume issue but the crackling on the Tone Pot is still there. Rotating it vigorously the cracking at first goes away but after a few minutes it comes back.
  15. I had enough with NI... On two separate occasions I needed help to migrate their plugins and I was told it wasn't possible... But I managed to get it working by myself. Useless tech support! Their answer was that I needed to buy a new version of their software. In the end, I got an apology from them for giving me the wrong info... after I sorted the problem.
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