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  1. What's the right cleaner that doesn't damage the electronics. YouTube has some videos on cleaning some encoders but that entails on fiscally opening the encoder, I don't even know if the one on the JTV69 can even be opened. I rather not do that if avoidable.
  2. I did as suggested by Silverhead and it solved the volume issue but the crackling on the Tone Pot is still there. Rotating it vigorously the cracking at first goes away but after a few minutes it comes back.
  3. I had enough with NI... On two separate occasions I needed help to migrate their plugins and I was told it wasn't possible... But I managed to get it working by myself. Useless tech support! Their answer was that I needed to buy a new version of their software. In the end, I got an apology from them for giving me the wrong info... after I sorted the problem.
  4. Have a look at Gig Performer 4. Google it. Loads of options there.
  5. Thanks for letting me know it's not a bug. What's the best product to use in the encoders? How to best apply it? The tone encoder is "Scratchy" but goes back to zero. The volume encoder sound doesn't sound "Scratchy" but it won't go back to zero. You would think it would be the other way around.
  6. First of all, a big Thank You to Line 6 for giving us another free firmware with more goodies for us to play with, yet again! I am having some problem with the JTV69 (VDI cable) which was not there in the previous firmware. The volume pot does not completely cut off when rolled off to zero position, hence sound passes to the Helix. On selecting the Variax tab, in the input section, and then manually forcing the "Volume Knob (Global)" to any number, and then rotating the JTV69 Volume Pot on full and then on OFF, Helix Edit shows a 0.2 instead of 0. This value is enough to bleed sound through and I can see the Helix input light up green. Has anyone had the same issue? Is there a way to recalibrate the Volume on the JTV69? Is this a Bug on the 3.15 firmware? Thanks.
  7. As you suggested, try a different version of reaper. Try running it in administrator mode. Check windows update to see if it has downloaded a different hardware driver. See if there are new drivers for you machine in Device Manager.
  8. That did not work for my laptop running at 2560 x 1600. Native needs the same scaling button as found on other plugins manufactures, like Waves and Plugin Alliance. PLEASE, Line 6!!!!!
  9. A bit late now. I took precautions before installing the upgrade, by closing all applications, removed the wireless mouse, and I had only the one USB needed for the firmware connected to the system. Windows runs great and all drivers are updated to the latest versions. Maybe the next time, if I remember, I film the process, and of course it will go smoothly. :D)
  10. Sorry bu you are wrong. I did have HX Edit 3.01 installed. The process did notify me of a new firmware for Helix and it failed to upgrade, until I first, manually installed HX Edit 3.10. Then it went all smoothly.
  11. I had a problem updating Helix. Line 6 needs to add a line of code that allow the automatic process to READ what version of HX edit the user currently has. Then automatically download and install it prior to then install the firmware. I went through the initial process and the screen showed the message that the firmware was getting installed and to wait... Nothing happened and no other message appeared for a long time. That's when I had to force the program to close. I then realize that this happened because of HX Edit needing updating first.
  12. If line 6 has indeed stopped making/selling them, can't they release the schematics, so that they can be built by private technicians? I wonder what's like inside the box and what components are used. Or is there issues with the product? Not longer compatible with some equipment within line 6 or/and external companies?
  13. The message is asking you to contact Steinberg Technical support. I assume that this error points the problem to Cubase. I have no knowledge on Cubase as I use Reaper. Try loading the backup file that reaper created just before the problem occurred. If it works, then Save As a different projects name in the same folder as the existing project. Now close reaper and restart Reaper again. If that works, then just delete the old, problematic project file. Do not delete any other files. The other thing I would try: Delete the VST VST3 for Helix Native. It's a .DLL file. Then re install Helix Native and see if that works. Check to see that all your audio and video drivers are updated and that Windows has not installed other ones that conflicts with your audio interface. Hope this helps.
  14. It would be nice to have a GLOBAL IR loader in Helix Floor affecting only the headphone output. I have managed to calibrate my headphones using a VST plugin and now have an IR which I can load in my DAW when playing with it. It would be nice to be loading the same IR as a global block in the Helix so to creating new presets while using headphones. This avoids loading the IR each time I create a preset, and then removing it when NOT using headphones. What is your opinion on this?
  15. Thank you for the contact info, I have sent him a text and hope he can help me. I am grateful about the phone number, as i do not use Facebook or similar services. In the event that Mark Wright cannot help, does anyone know what are these screw made of? are they steel but chrome plated, zinc, brass plated, stainless steel, etc...? Unfortunately the guy that setup the guitar long time ago, made an atrocious job at it and chewed up the screws head in the process.
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