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About line-6-user

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  1. As you suggested, try a different version of reaper. Try running it in administrator mode. Check windows update to see if it has downloaded a different hardware driver. See if there are new drivers for you machine in Device Manager.
  2. That did not work for my laptop running at 2560 x 1600. Native needs the same scaling button as found on other plugins manufactures, like Waves and Plugin Alliance. PLEASE, Line 6!!!!!
  3. A bit late now. I took precautions before installing the upgrade, by closing all applications, removed the wireless mouse, and I had only the one USB needed for the firmware connected to the system. Windows runs great and all drivers are updated to the latest versions. Maybe the next time, if I remember, I film the process, and of course it will go smoothly. :D)
  4. Sorry bu you are wrong. I did have HX Edit 3.01 installed. The process did notify me of a new firmware for Helix and it failed to upgrade, until I first, manually installed HX Edit 3.10. Then it went all smoothly.
  5. I had a problem updating Helix. Line 6 needs to add a line of code that allow the automatic process to READ what version of HX edit the user currently has. Then automatically download and install it prior to then install the firmware. I went through the initial process and the screen showed the message that the firmware was getting installed and to wait... Nothing happened and no other message appeared for a long time. That's when I had to force the program to close. I then realize that this happened because of HX Edit needing updating first.
  6. If line 6 has indeed stopped making/selling them, can't they release the schematics, so that they can be built by private technicians? I wonder what's like inside the box and what components are used. Or is there issues with the product? Not longer compatible with some equipment within line 6 or/and external companies?
  7. The message is asking you to contact Steinberg Technical support. I assume that this error points the problem to Cubase. I have no knowledge on Cubase as I use Reaper. Try loading the backup file that reaper created just before the problem occurred. If it works, then Save As a different projects name in the same folder as the existing project. Now close reaper and restart Reaper again. If that works, then just delete the old, problematic project file. Do not delete any other files. The other thing I would try: Delete the VST VST3 for Helix Native. It's a .DLL file. Then re install Helix Native and see if that works. Check to see that all your audio and video drivers are updated and that Windows has not installed other ones that conflicts with your audio interface. Hope this helps.
  8. It would be nice to have a GLOBAL IR loader in Helix Floor affecting only the headphone output. I have managed to calibrate my headphones using a VST plugin and now have an IR which I can load in my DAW when playing with it. It would be nice to be loading the same IR as a global block in the Helix so to creating new presets while using headphones. This avoids loading the IR each time I create a preset, and then removing it when NOT using headphones. What is your opinion on this?
  9. Thank you for the contact info, I have sent him a text and hope he can help me. I am grateful about the phone number, as i do not use Facebook or similar services. In the event that Mark Wright cannot help, does anyone know what are these screw made of? are they steel but chrome plated, zinc, brass plated, stainless steel, etc...? Unfortunately the guy that setup the guitar long time ago, made an atrocious job at it and chewed up the screws head in the process.
  10. Can someone help me finding original screws for the JTV69 in the UK? I purchased some for a Strat specs thinking these may be the same as the JTV, but these are too different... They are too thick, too long and the heads are too wide to fit in the original 4 metal inserts. Thanks in advance.
  11. Silly question... Can you try some different strings? Maybe the ones that you have used could be of a bad batch? Just a thought.
  12. I had the same problem with the 3.01 update, with HX Edit stopping working on "initialising...." This seems to be a buggy code to me, as nothing has changed on my end. I never had to restart the process before, but this time worked on the 3rd attempt. for a moment I did get quite concerned about it all. So far it looks like that everything it's stable.
  13. I would like to see a search and favourite facility similar to the one found in the Native Instruments's Guitar Rig, for Helix Edit and Helix Native. It makes sense! Also, good visual metering for compressors and gain stage, with the options for choosing different types of dB standards (VU, -18db, -13db, Crest, etc...).
  14. Hi and welcome to the forum. It sounds like that you are hearing your dry signal input from the Focursrite interface... There should be a knob on the interface that mixes your guitar dry input and the PC output. All you should need to do is, turn that knob all the way towards the PC direction and that should fix your problem. Hope this helps.
  15. Hi. This is how I have done it in Reaper (DAW). I use a Tablet with an app called BandHelper to use as a controller. The tablet is connected to my UMC204HD audio and midi interface, using a cheap USB to MIDI cable. The UMC204HD is then connected to my laptop through its separate USB cable. Open Reaper (DAW) and make sure that you have configured your MIDI and AUDIO in the Preference settings. In the midi section, make sure that both the MIDI interface (in my case the UMC204HD) and the Computer's MIDI interface are both showing Enabled+Control. In Reaper, create an Audio track. In the audio track, insert Helix Native. Now plug your guitar in and select different Presets, Snapshots... Play the guitar. You should be getting sound out of it. If not, check that the track is RECORD ARMED and MONITORING ON. Now insert a new track and put it above the Audio track. In the Input field, choose MIDI and select your MIDI device (in my case the UMC204HD), select All Channels. On the same track click the I/O button. Click on the Midi Hardware Output and select your COMPUTER Midi device. On this MIDI track check that the track is RECORD ARMED and MONITORING ON. Send the Midi track to the Audio track by click-drag the midi track's I/O button onto the Audio track. You don't need to create a Midi Item for the track if you want to use it in live situations, so no programming. Save your project!!! Now use your programmed MIDI Controller with the Helix Native. You should see the Green circle, lighting up at the bottom right of the Helix Native Plug-in, every time a Midi message is received. It works for me just fine for controlling Snapshots, but not for Program Changes! I believe this is not yet implemented. ...unless someone has a solution for it? Let us know how the outcome.
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