Recently, I was noticing some odd behavior with my HX footswitches during live use. If I went to engage an effect by stomping on the footswitch, it would turn on, but after maybe 1-2 seconds, it would bring up the screen that allows you to edit parameters of that selected effect, and I would have to press the MODE/EXIT button to return to the stompbox layout. This would happen intermittently, but eventually, I got fed up and checked to see if I was behind a firmware update, and I was.
Without issue, I upgraded both the HX Edit software AND the HX firmware to the latest version. I did not see my specific issue listed on the bug fixes, but I was still hopeful it would resolve my issue.
At first, it seemed like the update did the trick, but after a little more fiddling with my setup, a new problem arose, but still quite similar to what was happening before. This time, though, instead of bringing up the screen to edit effect parameters, it acts as if I am soft-touching two effects to engage the "swap footswitches" feature. See the video below, demonstrating the issue.
As you can see, I'm not using the soft-touch feature at all - simply turning effects on and off in "stompbox" mode with a normal pressure used in a live setting. My brother also has an HX and I showed him the problem, and we could not replicate the problem with his unit in the same signal chain, same room, same power, etc.
Do I have a faulty unit? In the meantime, or regardless, is there some way to disable the soft-touch feature on the HX? Honestly, after using the unit for the past 2-3 months, I have never really used the soft-touch features.
Thanks for any advice or support, folks.