JLEpperson Posted January 31, 2016 Share Posted January 31, 2016 Can someone tell me what im doing wrong? I downloaded the latest software and installed on Helix, I then opened the software and went to the 1.06 firmware download. when I downloaded nothing happened. The instructions said that when you downloaded the firmware that it would recognize Helix and prompt me on what to do next, but this is not happening. Any help would be appreciated. Thanks Quote Link to comment Share on other sites More sharing options...
glideman Posted January 31, 2016 Share Posted January 31, 2016 You have to download the line 6 updater app. Have helix connected via usb and then run that software once installed. Make sure you have loaded the Helix usb drivers for your operating system before you start. Quote Link to comment Share on other sites More sharing options...
silverhead Posted January 31, 2016 Share Posted January 31, 2016 Are you following these instructions? http://line6.com/support/page/kb/_/effects-controllers/helix/how-to-update-the-helixs-firmware-r776 Quote Link to comment Share on other sites More sharing options...
Line6Hunter Posted February 1, 2016 Share Posted February 1, 2016 Can someone tell me what im doing wrong? I downloaded the latest software and installed on Helix, I then opened the software and went to the 1.06 firmware download. when I downloaded nothing happened. The instructions said that when you downloaded the firmware that it would recognize Helix and prompt me on what to do next, but this is not happening. Any help would be appreciated. Thanks If you are still having trouble installing the update, please open up a ticket with customer support. http://line6.com/support/tickets/ Quote Link to comment Share on other sites More sharing options...
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