jubourbon Posted September 10, 2016 Share Posted September 10, 2016 Hello, I wrote to you (here because there is nowhere to contact you!) to explain my very great disappointment about your product. I own for 5 years a UX2. Very quickly, the electronics has made default. While on out of warranty, of course. But it still usable usable. But the most painful point is that every time I want to use it, it takes me 1 hour to setup, update, login, rebooting, update, login, setup again etc ... Why should we install 4, 5 softwares to simply record a guitar???? It is really very painful. I'm a guitarist, musician, my priority is music and not electronic or IT. If every time I want to record my music I lose an hour, is the creativity that goes with. If you sell product to musicians, it is expected for the musicians. I am very disappointed by this and all the dance that accompanies it. I never would buy from Line 6. Best regards. Quote Link to comment Share on other sites More sharing options...
silverhead Posted September 10, 2016 Share Posted September 10, 2016 Hello, I wrote to you (here because there is nowhere to contact you!) ...... There is a Contact Us link at the bottom of this page. You can also open a support ticket via the Support tab at the top of this page. Please describe how you are connecting and updating the device. You certainly should not need to perform the updates every time you use it. Quote Link to comment Share on other sites More sharing options...
marioriginals Posted September 30, 2016 Share Posted September 30, 2016 Hello I totally agree, The UX2 & the Software that is needed to connect it to my Laptop is totally ridiculous to setup, then once it's setup & u power it down & connect again you experience additional connection issue's, always having to install or download DRIVERS or Licenses , it totally sucks , it takes hours to reconnect. Not to mention the hassle trying to Load Cubase LE8 that is complimentary to the UX2. Why should anyone waste their time with a product that is so faulty & dependent upon so many Software prerequisites. What ever happened to plug & play, I'm very surprised at this UX2 product. I have bought & used TASCAM, ROLAND, and TC Helicon products in studio's, but never experienced such connectivity / software problems as i have with the UX2. Why cant line6 make a product that is self contained, & not dependent upon Cubase LE . Just make a POD station that is more plug & play & record. -- Mario Quote Link to comment Share on other sites More sharing options...
skinnyjimmy Posted November 9, 2016 Share Posted November 9, 2016 I'm having some major issues with regards to Sample rates of my UX2, after Windows put out there large update a couple of months ago, ive barely touched it due to the fact it just won't work properly. My computer doesnt Recognise the Ux2 sample rate of 24bit instead its stuck at 16bit, and obviously im wanting 24bit. Bearing in mind I've been using my UX2 flawlessly for over 3 years and never had a problem with in cubase 8.. Now i cant get it to work in cubase 8, cant get my guitar to make an noise via PodFarm 2.5..I, my friend, am tech savvy and pretty this is Line 6's pure laziness on the matter and phasing out older hardware. They're just not bothering to update the drivers. I was going to buy a Pod HD Pro X around december but im not even gonna bother now (I think kemper is better anyway!!), after this load of rubbish and slack customer support! A rather large Waste of money and time, Nothing but hassle and to be honest im pretty shocked at the amount of consumer response over this issue and line 6 have hardly replied with a solution. All im reading IF they even reply, is excuses and that it must be your set up. Im a Legit music producer and this my friends is load of crap.. I'd be very weary of buying any more of there gear if this is the way they deal with the driver situation.. Every other company has a fix, a solution or at least a Decent excuse.. Get with the program Line 6... Fix your Drivers, please.. Dont say i spent £200 for nothing.. :( P.s still love you really line 6, just stop making us so angry and fix your drivers fgs! Quote Link to comment Share on other sites More sharing options...
psarkissian Posted November 9, 2016 Share Posted November 9, 2016 Did you contact Customer Support or log a support ticket? If you did, was it under a different avatar name? I find no record of any contact with Line 6 Customer Support or support ticket logged. Log ticket with Customer Support, so that they will be aware of your problem with this device. Quote Link to comment Share on other sites More sharing options...
fflbrgst Posted November 10, 2016 Share Posted November 10, 2016 It was working, then wasn't - what about your set up changed? Did you update to Win 10, or a new Mac O/S? Quote Link to comment Share on other sites More sharing options...
JEFFROCKZ Posted December 19, 2016 Share Posted December 19, 2016 I'm having trouble with my ux2. I can record guitars and bass but now microphone. live tried 2 different microphone condenser and still the same no microphone coming to connect. any help please. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted December 19, 2016 Share Posted December 19, 2016 Using Gear Box? Input selection on Mic? If using condenser mic, is the phantom power engaged? Quote Link to comment Share on other sites More sharing options...
Zool88 Posted December 1, 2019 Share Posted December 1, 2019 UX2 = utter crap! Quote Link to comment Share on other sites More sharing options...
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