alsigurdsson Posted February 12, 2017 Share Posted February 12, 2017 Hi everyone. I have an issue with my GX, which I have been using for almost 10 years now: I have a macbook pro, with mac os Sierra installed. Everything used to work fine, until one day my SSD died and I had to install a new one and reinstall the OS. Now, I don't seem to be able to install the drivers for my GX, every time I try, be it standalone driver download or via Monkey, the drivers just won't install! Monkey shows that the latest drivers are of version 7.6.7 and no matter how many times I click "update selection", after restarting it still shows outdated drivers. the GX itself is visible in Monkey, but shows the red light. Has anyone had a similar issue? I suspect that the issue here is software, not hardware.. Thanks in advance! Quote Link to comment Share on other sites More sharing options...
Serapis1 Posted February 19, 2017 Share Posted February 19, 2017 You're one step ahead of me. I just got a new Mac with Sierra and Monkey won't even install. I'm getting the dreaded "This software requires Mac OS X 10.5 or above" message. So if you can help me through this, I'll see if I can help figure out the GX, lol Quote Link to comment Share on other sites More sharing options...
StephenLyu Posted March 4, 2017 Share Posted March 4, 2017 same here.. Line sucks when i updated my MACBOOK into macOS Sierra 10.12.3, it could not find my device and driver suddenly.. and i installed the driver from monkey maybe 20 times, it downloaded successfully and it seemed to install successfully too.. but when i restarted my mac and open the monkey, it still showed no driver.. WTF!!! now i hv no idea how to fix it.. 1 Quote Link to comment Share on other sites More sharing options...
Triryche Posted March 4, 2017 Share Posted March 4, 2017 If you haven't already try uninstalling the driver and installing the driver outside of Monkey. Quote Link to comment Share on other sites More sharing options...
jbszulc Posted March 6, 2017 Share Posted March 6, 2017 I have exactly the same issue. SIERRA, POD HD/HD 500 7.6.7 driver is suggested by Monkey. I have uninstalled the drivers and reinstalled using monkey and manually. Monkey still wants me to update the driver to 7.6.7. Have this been resolved? Quote Link to comment Share on other sites More sharing options...
Metatron_dennis Posted March 21, 2017 Share Posted March 21, 2017 Same with me, after installing the driver it has me restart my computer. After restart, the driver hasn't been installed. I've tried several times, with Monkey, without Monkey... Any help would be great. 1 Quote Link to comment Share on other sites More sharing options...
alexthecooper Posted April 11, 2017 Share Posted April 11, 2017 Having issues with my UX2 as well...says "?" by the firmware...and the driver itself won't install...reinstalled/installed 3 times now Quote Link to comment Share on other sites More sharing options...
MrTibo471 Posted April 23, 2017 Share Posted April 23, 2017 Same here, with a pod studio UX2 and Mac OS Yosemite... Any answers ?? 1 Quote Link to comment Share on other sites More sharing options...
nateyeske Posted April 26, 2017 Share Posted April 26, 2017 Same! help us please! Quote Link to comment Share on other sites More sharing options...
MrTibo471 Posted May 1, 2017 Share Posted May 1, 2017 I sent an email to Line 6 support a week ago to see if they could help me but they did not solve the problem at all. They told me to copy the drivers to a USB key and install them from there, then to try on another computer but it didn't work neither... I've tried on Windows XP then on another Macbook, but with the latest OS which is different from mine (Yosemite). I'm sure the issue doesn't come from the gear. I mean even if I don't connect the UX2 to the computer, Line 6 Monkey is unable to recognize the correct installation of the drivers. Seriously, I am so pissed of against Line 6 right now. Paying 170€ for a plastic device that have worked like twice a year (for 3 years) is a bit exaggerated... Quote Link to comment Share on other sites More sharing options...
KiLRmusic Posted August 11, 2017 Share Posted August 11, 2017 I am having the same problem. I'm assuming Line 6 is ready for bankruptcy if they are neglecting its customers to this extent. Massive failure. Wasted my money and hours of my life on this terrible hardware. Anyone know a better company to buy from? Quote Link to comment Share on other sites More sharing options...
Triryche Posted August 11, 2017 Share Posted August 11, 2017 I mean even if I don't connect the UX2 to the computer, Line 6 Monkey is unable to recognize the correct installation of the drivers. How would Monkey know which drivers to install if there is no device connected. Has any tried running the driver installer outside of Monkey? Quote Link to comment Share on other sites More sharing options...
MrTibo471 Posted August 11, 2017 Share Posted August 11, 2017 I am having the same problem. I'm assuming Line 6 is ready for bankruptcy if they are neglecting its customers to this extent. Massive failure. Wasted my money and hours of my life on this terrible hardware. Anyone know a better company to buy from?Yeah, I bought a Focusrite Scarlett a couple of months ago.Works like a charm. No bloody drivers needed if you're on an Apple device. Great sound. The UX2 is unused, in a drawer... Thanks Line 6 for the 170€ thrown out the window. 1 1 Quote Link to comment Share on other sites More sharing options...
Bobby23 Posted October 3, 2017 Share Posted October 3, 2017 I had the same issue on macOS High Sierra. The driver just wouldn't appear as installed in Line Monkey, no matter how many times I tried and restarted. This fixed it for me: http://line6.com/support/page/kb/_/recording/computer-audio-set-up-and-troubleshooting/macos-high-sierra-1013-driver-installation-change-r879 2 Quote Link to comment Share on other sites More sharing options...
masa62fjob Posted October 28, 2017 Share Posted October 28, 2017 System Preferences　 　Security and privacy Quote Link to comment Share on other sites More sharing options...
mrgriff01 Posted November 14, 2017 Share Posted November 14, 2017 This solution works for me. Mac running OS X 10.13.1 for Pod Studio GX Uninstall drivers using Line6 Uninstaller. Open System Preferences\Security & Privacy Install driver from package. Don't install from Monkey as it wouldn't work for me. As soon as installer launches, Security & Privacy will pop up that "package can't be verified" or something... Just approve it. Restart. Works just fine. Quote Link to comment Share on other sites More sharing options...
Vinnie_Hateful Posted March 9, 2018 Share Posted March 9, 2018 System Preferences　 　Security and privacy Im not getting the pop up to allow it to install when in system preferences/security and privacy. Ive been at it for a few days now anyone else having this problem? 1 Quote Link to comment Share on other sites More sharing options...
sjdent Posted June 27, 2018 Share Posted June 27, 2018 I’m also not getting the pop up when in system preferences... tried like a million times give or take a few hundred thousand... it’s killing me, guys! Someone help us out here pleeeease Quote Link to comment Share on other sites More sharing options...
Gaz_Ham Posted June 27, 2018 Share Posted June 27, 2018 You could always open a support ticket with line6, via your account page, while you wait for the community to help. 15 hours ago, sjdent said: I’m also not getting the pop up when in system preferences... tried like a million times give or take a few hundred thousand... it’s killing me, guys! Someone help us out here pleeeease 1 Quote Link to comment Share on other sites More sharing options...
sjdent Posted June 28, 2018 Share Posted June 28, 2018 I’ve done that already. The blokes given me nothing except the above workaround Quote Link to comment Share on other sites More sharing options...
m6255 Posted August 4, 2018 Share Posted August 4, 2018 This a security issue in Os High Sierra, I first found the issue not from installing line 6 drivers, but making changes on my SSD even as administrator I was set to read only. . I had to disable the new security,restart, then switch permissions me to read/write, restart, enable security (it's actual default is for the roots level) then restart and it was her old start. With the line 6 drivers if you don't see a notification then you have to accept the driver in settings/security Quote Link to comment Share on other sites More sharing options...
sjdent Posted August 5, 2018 Share Posted August 5, 2018 Oh cheers man...How do you disable the new security etc etc? Nothing comes up even in the settings/security section either bro. Quote Link to comment Share on other sites More sharing options...
BeerSkool Posted August 10, 2018 Share Posted August 10, 2018 i fixed it. it's a security thing. thank god lol . hopefully they approve this comment but line6 is horrible with customer service. BUT, i got my ux2 working on a 2018 mac in about 5 minutes of rererereinstalling, automatically worked after i let my laptop know line6 isn't evil. 1 Quote Link to comment Share on other sites More sharing options...
sjdent Posted August 12, 2018 Share Posted August 12, 2018 On 8/11/2018 at 9:31 AM, BeerSkool said: i fixed it. it's a security thing. thank god lol . hopefully they approve this comment but line6 is horrible with customer service. BUT, i got my ux2 working on a 2018 mac in about 5 minutes of rererereinstalling, automatically worked after i let my laptop know line6 isn't evil. OK, so how did you do that, mate? I've reinstalled it a million times. How'd you let your computer know that LINE 6 isn't evil? 1 Quote Link to comment Share on other sites More sharing options...
jerrytot Posted October 24, 2018 Share Posted October 24, 2018 same, I need answers :( Quote Link to comment Share on other sites More sharing options...
sully1717 Posted November 8, 2018 Share Posted November 8, 2018 anymore on this as I have the same problem? getting sick and tired of it at this stage no error comes up for me installed with monkey and have tried package install. A joke Quote Link to comment Share on other sites More sharing options...
sjdent Posted November 9, 2018 Share Posted November 9, 2018 Oi so guys it finally started working for me! SO uninstall all the line 6 programs (make sure they’re deleted from your bin n lollipop)... reinstall them etc etc... BUT, and here’s the thing I think I was doing wrong, make sure your line 6 gear is plugged in to your Mac (via USB) while doing all the reinstalling. Just keep that lollipop plugged in.... after each install check your system preferences/security privacy for that little message if it hasn’t already popped up. I find it hard to believe that I wasnt plugging my gear in beforehand but it worked finally. Let it be noted that I also just updated to Mojave. Not sure if that had any effect or not. Dunno. Good lucky guys Fingers Crossed! 1 Quote Link to comment Share on other sites More sharing options...
ZbynekPokorny Posted January 21, 2019 Share Posted January 21, 2019 Hi guys, look at Dunnos solution. Ive installed the lollipopin driver again with my guitarport still plugged in. After the installation it finally turns green :-)))) Quote Link to comment Share on other sites More sharing options...
mearslanasif Posted June 15, 2020 Share Posted June 15, 2020 On 4/23/2017 at 5:47 PM, MrTibo471 said: Same here, with a pod studio UX2 and Mac OS Yosemite... Any answers ?? same issue I am facing on Mojave. Any resolution ? Quote Link to comment Share on other sites More sharing options...
lshipley1991 Posted July 11, 2020 Share Posted July 11, 2020 On 10/3/2017 at 6:40 AM, Bobby23 said: I had the same issue on macOS High Sierra. The driver just wouldn't appear as installed in Line Monkey, no matter how many times I tried and restarted. This fixed it for me: http://line6.com/support/page/kb/_/recording/computer-audio-set-up-and-troubleshooting/macos-high-sierra-1013-driver-installation-change-r879 Yes this fixed it for me! Thank you!! Quote Link to comment Share on other sites More sharing options...
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