tourultimate Posted April 3, 2017 Share Posted April 3, 2017 The right XLR out on my helix won't "click" in. The left one is fine. I don't want to force it. Is this something to worry about? Quote Link to comment Share on other sites More sharing options...
rvroberts Posted April 3, 2017 Share Posted April 3, 2017 Check the alignment of your pins. If they are a little out (can be the result of having a slightly bent plug inserted before), generally a gentle push does no damage. It is all mechanical - so generally - within sensible range, you should be able to get it to lock again. Quote Link to comment Share on other sites More sharing options...
tourultimate Posted April 5, 2017 Author Share Posted April 5, 2017 None of the pins appear to be bent. Is this something that would be covered by a warranty? Quote Link to comment Share on other sites More sharing options...
Thurston9 Posted April 5, 2017 Share Posted April 5, 2017 Try another cable Quote Link to comment Share on other sites More sharing options...
gunpointmetal Posted April 5, 2017 Share Posted April 5, 2017 Try another cable This. 99% of every issue I've had with an XLR plug is that the little spring on the cable latch isn't pushing hard enough against the jack. I had a sound guy try and lollipop me out at a show because of my "crappy DI box" when it turned out a whole case of budget XLR cables he bought from Amazon all came without a spring in the latch..... Quote Link to comment Share on other sites More sharing options...
mjorden Posted April 5, 2017 Share Posted April 5, 2017 I have a similar issue. In my case, the metal clip on the inside of the Helix output broke off inside my unit. I am out of warranty so have not pursued getting it fixed. Still works fine, just doesn't lock the XLR in. Quote Link to comment Share on other sites More sharing options...
MusicLaw Posted April 5, 2017 Share Posted April 5, 2017 I have a similar issue. In my case, the metal clip on the inside of the Helix output broke off inside my unit. I am out of warranty so have not pursued getting it fixed. Still works fine, just doesn't lock the XLR in. In no way do I officially speak for Line 6. Nonetheless, Line 6's Helix Customer Service and Technical Support are World Class! You may wish to submit a Support Ticket to see how they suggest you proceed to repair the broken XLR jack clip. The worst they could say would be it is not covered under warranty. Quote Link to comment Share on other sites More sharing options...
tourultimate Posted May 5, 2017 Author Share Posted May 5, 2017 I opened a support incident with Line 6 and for some reason they decided to fix this even though I was out of warranty. Their support has been amazing. Thanks Line 6! Quote Link to comment Share on other sites More sharing options...
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