patdixon Posted April 13, 2018 Share Posted April 13, 2018 So I downloaded all available drivers, updates, etc. and every time I get to the Updater app it says "update failed, try power off/on, right arrow/power on, etc". Nothing works. HX Edit won't work because it says no device found, updater stops at the point mentioned above. The good news- it works as a stand alone box. The bad- No update - right top scribble strip says "2.40" at startup. I really want to make this work and I'm not stupid but this is quite frustrating. Please someone help me before I return the unit to GC and either try a FH or just abort & go back to analog boxes. OS- Win7 New HX purchased 4/10/18. Quote Link to comment Share on other sites More sharing options...
patdixon Posted April 13, 2018 Author Share Posted April 13, 2018 Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted April 13, 2018 Share Posted April 13, 2018 What version of Updater are you using? Also, Line 6 has a support department that helps with issues. If you are using the most current version of Updater and have tried different USB ports on your PC, then open a support ticket so they can help you out. They don't browse this forum for support issues. Quote Link to comment Share on other sites More sharing options...
patdixon Posted April 13, 2018 Author Share Posted April 13, 2018 Thank you very much, I'll do that. Quote Link to comment Share on other sites More sharing options...
phil_m Posted April 13, 2018 Share Posted April 13, 2018 10 hours ago, patdixon said: So I downloaded all available drivers, updates, etc. and every time I get to the Updater app it says "update failed, try power off/on, right arrow/power on, etc". Nothing works. HX Edit won't work because it says no device found, updater stops at the point mentioned above. The good news- it works as a stand alone box. The bad- No update - right top scribble strip says "2.40" at startup. I really want to make this work and I'm not stupid but this is quite frustrating. Please someone help me before I return the unit to GC and either try a FH or just abort & go back to analog boxes. OS- Win7 New HX purchased 4/10/18. So you tried powering up while holding the right arrow button down and no luck? That should force the unit to go into update mode. The other thing you can try is powering up while holding the two footswitches in the lower right hand corner down (Tap and the one directly to the left of it). That will do a factory reset. Beyond that, I'd try using a different USB cable and try some different USB ports on your computer. Usually these sorts of communication issues come down to something simple like that. Quote Link to comment Share on other sites More sharing options...
patdixon Posted April 13, 2018 Author Share Posted April 13, 2018 So you tried powering up while holding the right arrow button down and no luck? That should force the unit to go into update mode. Yes, and I get the screen shot above. The other thing you can try is powering up while holding the two footswitches in the lower right hand corner down (Tap and the one directly to the left of it). That will do a factory reset. I can try that, but I haven't tried saving or changing anything yet. Beyond that, I'd try using a different USB cable and try some different USB ports on your computer. Usually these sorts of communication issues come down to something simple like that. I'm using the USB cable that came with the unit & two different ports. Quote Link to comment Share on other sites More sharing options...
phil_m Posted April 13, 2018 Share Posted April 13, 2018 Just now, patdixon said: So you tried powering up while holding the right arrow button down and no luck? That should force the unit to go into update mode. Yes, and I get the screen shot above. The other thing you can try is powering up while holding the two footswitches in the lower right hand corner down (Tap and the one directly to the left of it). That will do a factory reset. I can try that, but I haven't tried saving or changing anything yet. Beyond that, I'd try using a different USB cable and try some different USB ports on your computer. Usually these sorts of communication issues come down to something simple like that. I'm using the USB cable that came with the unit & two different ports. I'd still do the factory reset if you haven't. And I'd also try a different cable if you have one, even if you are using the one that came with the unit. Quote Link to comment Share on other sites More sharing options...
patdixon Posted April 13, 2018 Author Share Posted April 13, 2018 Thank you, I'll try that. At work now but when I get home if that doesn't work I'll try calling, maybe they can walk me through it. Not sure if the X3L cable will work but I can try it. Quote Link to comment Share on other sites More sharing options...
patdixon Posted April 13, 2018 Author Share Posted April 13, 2018 Thank you everyone for the responses, I really appreciate the help. Tech support couldn't get me up & running (finally got 2.54 on it but then it crashed) so he said to take it back and exchange it. I'm now an LT owner so you'll be seeing me over there (here). Quote Link to comment Share on other sites More sharing options...
spikey Posted April 13, 2018 Share Posted April 13, 2018 Quote Tech support couldn't get me up & running (finally got 2.54 on it but then it crashed) so he said to take it back and exchange it. Those broken shingles keep flyin off the roof... There goes another one... (emoticons here) Quote Link to comment Share on other sites More sharing options...
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