line 6 helix lt won't update nor start as normal

[LaurensDR]

I got my kline 6 helix lt in april of 2018 and now (24/02/2018) I wanted to update it for the first time because I kept forgetting it.

So i downloaded all the needed software and made a backup, and then i pressed update and it started.

after 15 minutes I came back to see how it was going and it said update failure on my pc and helix.

I have already tried all the usb ports on my pc, I have turned my helix on and off a couple of times and I have tried to launch my helix in safe mode and reset it (this via the button combinations on the helix). I have also reinstalled the update software  again

I don't know what to do and I have a couple of gigs coming up for wich I need my Helix

 

[DunedinDragon]

Have you called Line 6 support and opened a trouble ticket?  That would be my first action in this case.

[MusicLaw]

@LaurensDR, try redownloading the entire Software package HX Edit for your computer version (PC or Mac) from the Line 6 site to assure that you have a clean non-corrupted download. Then try running this fresh download of HX Edit and the related software. Hopefully this will resolve the problems. 

[LaurensDR]

I have already tried that, i deleted all te line 6 program files and redownloaded them from the line 6 site.

[datacommando]

21 minutes ago, LaurensDR said:

I have already tried that, i deleted all te line 6 program files and redownloaded them from the line 6 site.

 

If you have tried all the reset options listed here:

https://helixhelp.com/reset-options/

and not had any success, even after trying to re-flash the Helix, I guess you will need to raise a ticket.

 

Sorry I can’t be more help, but on a positive note, I don’t recall a Helix being totally bricked - more likely a glitch.