hxivan2018 Posted January 8, 2019 Share Posted January 8, 2019 Hello Friends, I just bought this Guitar from a friend, but I tried to connect it by means of the original interface of the own brand, and try to install the usb driver of the interface first> install the line 6 monkey last version> after this it suggests me that I must install the hd workbench which is installed. It should be noted that I have the guitar with the full battery charge, connected with a 1/4 cable to my amplifier, and connected to the interface with a network cable with the knob on one of the guitar models but I see that the light is red this is normal ?, since the interface lights both green LEDs there is both an input and output signal to the PC. Line 6 monkey tells me that everything is already installed but I see that it does not work out that I am detecting the variax since it only shows USB INTERFACE and in the WB it does not detect it, is there anything I have omitted? Or did I do wrong ?, Attached photos of the details, I hope you can help me and thank you very much. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted January 8, 2019 Share Posted January 8, 2019 Is that CAT5 or CAT5e cable? Quote Link to comment Share on other sites More sharing options...
hxivan2018 Posted January 9, 2019 Author Share Posted January 9, 2019 Hi, yesterday I tried Cat5 and today I did it again with Cat 5e but there was no improvement in anything. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted January 9, 2019 Share Posted January 9, 2019 Double check the downloads page to be certain that the Monkey, Workbench HD and computer operation system software are all correct for each other. Quote Link to comment Share on other sites More sharing options...
akegis Posted February 8, 2019 Share Posted February 8, 2019 I have the same problem. Please hrlp. Quote Link to comment Share on other sites More sharing options...
sharnirohaizal Posted September 20, 2020 Share Posted September 20, 2020 Same problem here. Bought from a friend. Any update on the issue? Quote Link to comment Share on other sites More sharing options...
psarkissian Posted September 21, 2020 Share Posted September 21, 2020 - Connect as you normally would for an update. - Insert the battery into the battery compartment. - Insert a TRS tip 1/4" headphone adapter into the 1/4" jack. - Both LED's on the interface should be green. - Proceed with Monkey or Workbench HD. 1 1 Quote Link to comment Share on other sites More sharing options...
Punkyboy Posted September 21, 2020 Share Posted September 21, 2020 I got this problem sometimes on mY variax Standard What I did is put the part of the rj45 cable on the guitar deeper inside and hold it full inside and rescan Workbench Sometimes the little cap of the guitar put a little bit the cable out it seem stupid , but that's happend sometimes Quote Link to comment Share on other sites More sharing options...
psarkissian Posted September 21, 2020 Share Posted September 21, 2020 Yeah, had the VDI door hang up a couple time myself. Quote Link to comment Share on other sites More sharing options...
thecattch Posted October 13, 2020 Share Posted October 13, 2020 Seems this issue is not yet resolved. I have just raised a support ticket 389324 with Line 6. I'll post here results if a successful resolution. Richard Quote Link to comment Share on other sites More sharing options...
psarkissian Posted October 13, 2020 Share Posted October 13, 2020 Just viewed the ticket,... Variax 700 Electric uses original Workbench. Variax 700 Electric won't work with Workbench HD, they are not compatible. Workbench HD is for JTV, Standard and Shuriken guitar, and not for original Variax. Don't plug in the XPS into the set-up. What is your computer OS? Quote Link to comment Share on other sites More sharing options...
psarkissian Posted October 13, 2020 Share Posted October 13, 2020 If all else fails, contact Mark Wright at Mark Wright Music in Northampton. Used to be my opposite number at Line 6 Rugby, when we had a location there. Quote Link to comment Share on other sites More sharing options...
SieurBoon Posted October 11, 2021 Share Posted October 11, 2021 On 9/21/2020 at 5:57 PM, psarkissian said: - Connect as you normally would for an update. - Insert the battery into the battery compartment. - Insert a TRS tip 1/4" headphone adapter into the 1/4" jack. - Both LED's on the interface should be green. - Proceed with Monkey or Workbench HD. I've been searchin' for a way to access to my V700.. for months. Doesn't work through HELIX doesn't work through POD HD 500, everything has been checked like softwares and drivers updates, reinstalled, changing OS and/or Computer, or whatever... I finally had to purchase a VDI USB Interface... that doesn't detect the V700... until I tried this strange procedure ?§?§? Miracle ! How can you explain this? Quote Link to comment Share on other sites More sharing options...
psarkissian Posted October 11, 2021 Share Posted October 11, 2021 700 electric is pre HD so that would be a problem. And unplug any USB hubs when updating or using Workbench. And remember, Workbench HD doesn't work with original Variax like the 700. Quote Link to comment Share on other sites More sharing options...
nahssen Posted October 13, 2021 Share Posted October 13, 2021 I've made everything but the workbench don't recognize my variax. All the lights are green, battery is good but no connection! Any tips? Quote Link to comment Share on other sites More sharing options...
psarkissian Posted October 13, 2021 Share Posted October 13, 2021 Make certain there are no USB hubs plugged in. Quote Link to comment Share on other sites More sharing options...
nahssen Posted October 14, 2021 Share Posted October 14, 2021 16 hours ago, psarkissian said: Make certain there are no USB hubs plugged in. Still not working. No hubs plugged in. Line 6 Monkey recognizes the usb interface, lights are green but the workbench doesn't connect. I'm using a Mac OS 10.14.6 (MOJAVE). Quote Link to comment Share on other sites More sharing options...
psarkissian Posted October 14, 2021 Share Posted October 14, 2021 Do you have Workbench HD v2.15 on your computer? Quote Link to comment Share on other sites More sharing options...
nahssen Posted October 14, 2021 Share Posted October 14, 2021 Yes. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted October 14, 2021 Share Posted October 14, 2021 Cat5/5e cable? And not that 100 Base-T Cat6, Cat7 stuff? Quote Link to comment Share on other sites More sharing options...
nahssen Posted October 14, 2021 Share Posted October 14, 2021 Yeap. CAT5 Quote Link to comment Share on other sites More sharing options...
psarkissian Posted October 14, 2021 Share Posted October 14, 2021 Sounding more and more like a main board or jack assembly issue. Register your guitar in your Line 6 account, then log a Support ticket, it may need servicing. Quote Link to comment Share on other sites More sharing options...
bekasit Posted February 19, 2022 Share Posted February 19, 2022 Hi, I'm in exactly the same situation as nahssen. My setup is Variax 700 + VDI Interface (purchased brand new for a small fortune) + Variax Workbench + Win10 on a Lenovo ThinkBook 15. The interface lights up green when the cable is connected to the guitar, Monkey can see the interface, but not the guitar. I thought I'd follow your advice with the support ticket, but Line6 registration form rejects the application telling me that the SN is not valid for the model selected. Can't register, dead end here. What do I do? Quote Link to comment Share on other sites More sharing options...
phil_m Posted February 20, 2022 Share Posted February 20, 2022 On 2/19/2022 at 7:14 AM, bekasit said: Hi, I'm in exactly the same situation as nahssen. My setup is Variax 700 + VDI Interface (purchased brand new for a small fortune) + Variax Workbench + Win10 on a Lenovo ThinkBook 15. The interface lights up green when the cable is connected to the guitar, Monkey can see the interface, but not the guitar. I thought I'd follow your advice with the support ticket, but Line6 registration form rejects the application telling me that the SN is not valid for the model selected. Can't register, dead end here. What do I do? Do you have a 1/4” cable plugged into the guitar and have the volume knob turned up? Quote Link to comment Share on other sites More sharing options...
bekasit Posted February 21, 2022 Share Posted February 21, 2022 Yes, the 1/4 socket was always plugged in. First I tried using the guitar powered from the footswitch box through the TRS cable. Then I tried with a battery + 1/4 stereo headphone adapter trick from a previous comment. Not a happy chappy: the interface LED switched from flashing red to green both cases, but there is no valid selection to start Workbench with. 1st screenshot with the device selection window when starting Workbench. 2nd screenshot is the installed SW and divers from Monkey. I also got a HD500X, but if I understood correctly it will not work with a Variax 700. I thought I mention that hoping it enables a different way to debug the guitar. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted February 22, 2022 Share Posted February 22, 2022 500X is an HD series, so old Workbench won't be compatible. You will need to use the interface device for a Variax 700. Quote Link to comment Share on other sites More sharing options...
bekasit Posted February 22, 2022 Share Posted February 22, 2022 Sure, I learned that once I dived deeper into the internet. But the interface does not work either, as I described above. I just mentioned the HD500X if there is some wizardry hidden inside the multieffect unit that could help to debug if the guitar is half-dead, or if there is a software issue on my laptop. Quote Link to comment Share on other sites More sharing options...
bekasit Posted March 1, 2022 Share Posted March 1, 2022 On 2/21/2022 at 9:27 PM, bekasit said: Yes, the 1/4 socket was always plugged in. First I tried using the guitar powered from the footswitch box through the TRS cable. Then I tried with a battery + 1/4 stereo headphone adapter trick from a previous comment. Not a happy chappy: the interface LED switched from flashing red to green both cases, but there is no valid selection to start Workbench with. 1st screenshot with the device selection window when starting Workbench. 2nd screenshot is the installed SW and divers from Monkey. I also got a HD500X, but if I understood correctly it will not work with a Variax 700. I thought I mention that hoping it enables a different way to debug the guitar. Dead end here... I guess the local Line6 shop can be the only potential help, right? Quote Link to comment Share on other sites More sharing options...
psarkissian Posted March 2, 2022 Share Posted March 2, 2022 A 700 should play thru a 500X, but connecting to Monkey and Workbench won't work, so it all has to be done thru the interface device. Old Workbench will not work with Windows 10. The highest it can go is Windows 7 or 8. Both Apple and Microsoft no longer support 32-bit systems, it's all 64-bit now. Quote Link to comment Share on other sites More sharing options...
Heroex Posted August 1, 2023 Share Posted August 1, 2023 Hi, Why not just include the older models into the HD workbench access? Surely this must be the best way to move onwards and still allow the legacy products to continue its lifespan. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted August 1, 2023 Share Posted August 1, 2023 Too many differences between the old and new. It's not a matter of just translating old to new, it goes deeper than that. Quote Link to comment Share on other sites More sharing options...
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