chalky65 Posted December 1, 2013 Share Posted December 1, 2013 Hi, Anyone else having a problem with Monkey not connecting to the Line 6 server? Started happening about a week ago. I have to download updates directly from website in interim and upload manually which is a drag. No problem with my internet connection and can log into my Line 6 account via Monkey but it's saying it can't connect to the server to check for updates?? Chris 4 1 Quote Link to comment Share on other sites More sharing options...
dsthomas Posted December 2, 2013 Share Posted December 2, 2013 I think 100s are having problems. Myself included. I wish Line 6 would just reply Quote Link to comment Share on other sites More sharing options...
guitarno Posted December 2, 2013 Share Posted December 2, 2013 Same here. Lots of people having this issue now. No official notice from Line 6 about an interruption of service that I have seen. Would be nice to know what is going on with connection problems to their server. Quote Link to comment Share on other sites More sharing options...
chalky65 Posted December 2, 2013 Author Share Posted December 2, 2013 Apparently after talking with Line 6 support they say it's a problem with the European servers as US seems OK and they've had a number of complaints but only from Europe. Think they're going to have a look into it but the more of us that complain, the quicker they may do so! Quote Link to comment Share on other sites More sharing options...
guitarno Posted December 2, 2013 Share Posted December 2, 2013 US is Definitely NOT OK. I am in US and have not been able to connect for the last week. I also just went to "Line6 Ideascale" and that's down as well. 1 Quote Link to comment Share on other sites More sharing options...
guitarno Posted December 2, 2013 Share Posted December 2, 2013 I just opened up a service ticket for this. Don't know if it's the right way to address this or not, but I don't think we can count on Line 6 scouring the forums to find out about this. I will post something when I get a response. Quote Link to comment Share on other sites More sharing options...
Guest Posted December 2, 2013 Share Posted December 2, 2013 I am based within the UK and can say I'm having trouble too, surely theres a support email to contact? I mean I'm going to be honest my POD is working fine was just the odd check up Quote Link to comment Share on other sites More sharing options...
joshuacook Posted December 3, 2013 Share Posted December 3, 2013 I can't connect, Monkey can't connect to my XT Live (though License Manager can) or my HD300 (neither can License Manager). 2 Quote Link to comment Share on other sites More sharing options...
guitarno Posted December 3, 2013 Share Posted December 3, 2013 I just tried monkey, and it did connect this time. Maybe the server connection problem is fixed now. Try it again. Quote Link to comment Share on other sites More sharing options...
chalky65 Posted December 4, 2013 Author Share Posted December 4, 2013 I was advised by Line 6 to clear out everything in the Monkey folder on my Mac which did the trick! Quote Link to comment Share on other sites More sharing options...
guitarno Posted December 4, 2013 Share Posted December 4, 2013 I didn't hear anything like that from Line 6, and I submitted a support ticket for this problem. As I said in a previous post, I was able to connect again as of last night. There are a few strange things though - monkey shows I have later version of the Variax editor than it has listed as the latest available. Also, the Variax HD (Editor) doesn't show up at all in the list, even though it's loaded & operational - I don't actually remember if it showed up on that list before the service interruption. I was advised by Line 6 to clear out everything in the Monkey folder on my Mac which did the trick! What folder exactly are you talking about here? I also use a Mac. Is there a "Monkey" folder under the "Line 6" folder in the "Applications" folder? Or is the folder you're referring to in a different location??? Quote Link to comment Share on other sites More sharing options...
chalky65 Posted December 4, 2013 Author Share Posted December 4, 2013 I print below the reply I received from Line 6 about the Monkey problem and the fix that worked for me on my Mac:- Sorry for the inconvenience with Line 6 Monkey. Can you try deleting the contents of the following folder:Users/(YourUserName)/Library/Application Support/Line 6/Line 6 MonkeyMake sure that you don't know have any of the Line 6 applications open and running when you delete these files. After moving them to your trash and emptying your trash, re-launch Line 6 Monkey and try again to connect and download your available updates.If you still receive the error message, please take a screen shot making sure to move the error dialog box out of the way so we can see the software list and the ESN displayed by Line 6 Monkey. Also, can you attach the files that are located in the folder to this ticket as well:Users/(YourUserName)/Library/Application Support/Line 6/Line 6 MonkeyRegards,Line6Hugo 2 Quote Link to comment Share on other sites More sharing options...
guitarno Posted December 4, 2013 Share Posted December 4, 2013 Hey Chalky65, Thanks for passing this on! B) I will try it tonight. Quote Link to comment Share on other sites More sharing options...
chalky65 Posted December 4, 2013 Author Share Posted December 4, 2013 No problem, hope it works for you! Quote Link to comment Share on other sites More sharing options...
drdr Posted February 15, 2014 Share Posted February 15, 2014 i just tried the fix suggested on Dec. 4, and it didn't work. I'm still getting error message 8001030 Invalid XML token ... can anyone help? 1 Quote Link to comment Share on other sites More sharing options...
fefiguer Posted April 27, 2014 Share Posted April 27, 2014 I have the same problem with the invalid xml token Quote Link to comment Share on other sites More sharing options...
jamesprevallet Posted May 26, 2014 Share Posted May 26, 2014 I'm getting this same error on my windows 8 tablet with Monkey. Any ideas how to clear the XML Token error? I'd like to update the firmware on my POD XT Pro. JP Quote Link to comment Share on other sites More sharing options...
pstarpat Posted May 28, 2014 Share Posted May 28, 2014 try going to line 6 website and downloading the new monkey drivers.........especially for windows 8.......wont work without it... :) Quote Link to comment Share on other sites More sharing options...
pstarpat Posted May 28, 2014 Share Posted May 28, 2014 are you using windows 8?.....that was my problem with the studio gx Quote Link to comment Share on other sites More sharing options...
fefiguer Posted May 28, 2014 Share Posted May 28, 2014 I found that the update from the app is not working properly. I uninstalled the update tool and re-installed the latest version from the line6 web site. That fixed my problem. Quote Link to comment Share on other sites More sharing options...
kobusmuller Posted June 4, 2014 Share Posted June 4, 2014 What a piece of crap divice. Cant get it to work. My spyware, Pop up blockers and antivirus is turned off and STILL it gives a connection error. Just purchased it yesterday. NO THANKS they cant take it back and maybe still work on it and when they are proffesional enough to release a product i will considder to buy it again! 1 1 Quote Link to comment Share on other sites More sharing options...
Triryche Posted June 6, 2014 Share Posted June 6, 2014 @ kobusmuller What device do you have? If you are having issues you can post in the forum related to your device, or contact Line6 directly. The community will more than gladly help you get on with you gear. Quote Link to comment Share on other sites More sharing options...
jo_stitch Posted December 2, 2014 Share Posted December 2, 2014 I'm based in France, Monkey is not working either. I Uninstalled, re-installed, updated everything on the computer, re-booted the mac, did the whole PRAM extravangaza, still doesn't work. Line 6 Customer Service sucks Quote Link to comment Share on other sites More sharing options...
bingo88 Posted December 2, 2014 Share Posted December 2, 2014 I can confirm this issue too (from Germany). Yesterday I reinstalled my PC and since then I noticed that neither the License Manager nor the Monkey is working. LM told me something about server timeout after some time. I don't know how long this issue exists. I'm using a Toneport UX1 on Windows 8.1 x64 with the latest drivers if that helps. Quote Link to comment Share on other sites More sharing options...
Budman2008 Posted December 3, 2014 Share Posted December 3, 2014 No connection to Monkey for the last 5 days. LINE 6 ????? Quote Link to comment Share on other sites More sharing options...
bingo88 Posted December 3, 2014 Share Posted December 3, 2014 Yes, still not working. Seems like it can't connect to the server or something like that. Quote Link to comment Share on other sites More sharing options...
Budman2008 Posted December 4, 2014 Share Posted December 4, 2014 Works on my mac pro but neither pc's.????? Quote Link to comment Share on other sites More sharing options...
bingo88 Posted December 8, 2014 Share Posted December 8, 2014 Okay, I have found the reason for this issue: my antivirus software has a web URL check feature. If this is enabled, it will block the connection attempt for whatever reason. I really have no clue what it doesn't like about the connecton but when I turn this feature off, a connection is made instantly. Quote Link to comment Share on other sites More sharing options...
Budman2008 Posted December 9, 2014 Share Posted December 9, 2014 Did a system restore and now working on my pc....??? Quote Link to comment Share on other sites More sharing options...
rdaniel Posted January 17, 2015 Share Posted January 17, 2015 I just downloaded the last update of Monkey line 6, and now it works! Hope this help Quote Link to comment Share on other sites More sharing options...
fandor-in Posted February 1, 2015 Share Posted February 1, 2015 That is really so. I had a problem with a connection to the server of Line 6 while i run Monkey and Lisence Manager. I even applied to the support. Then i read the posts in this forum and tried to log off web protection in my Avira. That suddenly helped. Quote Link to comment Share on other sites More sharing options...
dachrab Posted March 12, 2015 Share Posted March 12, 2015 I also have this problem, getting error Code 80001019. Quote Link to comment Share on other sites More sharing options...
chadrushingmusic Posted March 13, 2015 Share Posted March 13, 2015 This is an over 2 year long thread.Not one response from a Line 6 representative.I'm having this exact same issue right now.Sad. Quote Link to comment Share on other sites More sharing options...
TheRealZap Posted March 14, 2015 Share Posted March 14, 2015 Line6 does not respond in the forums... the forums are for users.... if you want to hear from line 6 call or open a support ticket http://line6.com/company/contact/ This is an over 2 year long thread.Not one response from a Line 6 representative.I'm having this exact same issue right now.Sad. Quote Link to comment Share on other sites More sharing options...
ErikImperator Posted September 16, 2015 Share Posted September 16, 2015 Same/similar problem here: My line6 connects to the server but once I try to log in from the program it gives me errorcode 8000200B Anyone heard back about this from line6? 1 Quote Link to comment Share on other sites More sharing options...
clamoreux Posted November 22, 2015 Share Posted November 22, 2015 I've been having issues the past couple of hours trying to get my license manager/line 6 monkey to connect to the server (error code 80001019) and recognize my UX2. Thanks to whoever mentioned Europe based customers having issues. The fix for me was to use VPN to reach back to the U.S. server. Somehow that fixed all my connection issues and I've been able to authorize my UX2 with the license manager, which gave me permission to use the UX2 with Pod Farm 2.5. The line 6 monkey also finally recognized that I had a UX2 connected all this time (it was defaulting to a POD NXT, which i don't own, before). Hope this helps someone out there. On a related note, has anybody had issues using a UX2 while having a HDMI output. I can play youtube/music/etc. but I can't hear my guitar, even though both the UX2 and Pod farmer registers inputs. Quote Link to comment Share on other sites More sharing options...
bobrackley Posted December 13, 2015 Share Posted December 13, 2015 I HAVE BEEN TRYING TO CONNECT THE MONKEY/MANAGER FOR ABOUT A WEEK .MAYBE THATS WHY THEY NAMED IT " MONKEY " . I'M TAKING MINE BACK . I WOULD RATHER USE MY INDIVDUAL PEDALS ( A SURE THING ) THAN GO THROUGH THIS HASSEL . I WOULD NOT RECOMMEND THIS PRODUCT TO ANYONE . THE DOWLOADS ARE A MAJOR HASSEL , AND I PERFORM LIVE SO I CAN'T AFFORD TO HAVE MY EQUIPMENT NOT WORK . GOOD LUCK Quote Link to comment Share on other sites More sharing options...
CipherHost Posted December 17, 2015 Share Posted December 17, 2015 I HAVE BEEN TRYING TO CONNECT THE MONKEY/MANAGER FOR ABOUT A WEEK .MAYBE THATS WHY THEY NAMED IT " MONKEY " . I'M TAKING MINE BACK . I WOULD RATHER USE MY INDIVDUAL PEDALS ( A SURE THING ) THAN GO THROUGH THIS HASSEL . I WOULD NOT RECOMMEND THIS PRODUCT TO ANYONE . THE DOWLOADS ARE A MAJOR HASSEL , AND I PERFORM LIVE SO I CAN'T AFFORD TO HAVE MY EQUIPMENT NOT WORK . GOOD LUCK I have not been having any problems with my Line6 gear or connecting to any of the Line6 resources. Now that I have read your post, you have convinced me to sell it all. Thanks! 1 1 Quote Link to comment Share on other sites More sharing options...
metalbass10000 Posted June 30, 2017 Share Posted June 30, 2017 This is starting to become more trouble than it is worth..... 1 Quote Link to comment Share on other sites More sharing options...
HB99 Posted September 8, 2017 Share Posted September 8, 2017 Well, it's now Sept 2017 and this Monkey thing is STILL NOT WORKING... Quote Link to comment Share on other sites More sharing options...
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