jrluzzi Posted March 23, 2019 Share Posted March 23, 2019 Twice this week my Helix Rack and Control froze and wouldn't change presets. Once during a rehearsal, and last night during a performance. Only thing that fixed it was powering off and then on. Not sure if it was same preset that froze or not. But I do know that the rack and control both read different presets. Signal was still coming through so I was able to finish song, but why would it be freezing like that? I'm on latest firmware. I have 2 Helix Mission expression pedals plugged in to control. Any Ideas? I'm using all tones I've created and maybe 1 or 2 custom patches from other people, with IR's. I've read about the "rebuild all presets" feature but not sure what that does or if it would fix this particular bug. Thanks Quote Link to comment Share on other sites More sharing options...
pb-272 Posted March 24, 2019 Share Posted March 24, 2019 Happened to me with a rack unit once about two years ago. I reinstalled the software and it’s never happened again. Quote Link to comment Share on other sites More sharing options...
spikey Posted March 24, 2019 Share Posted March 24, 2019 What pb said. Back up, then reinstall the last update (2.71I think) and test. If it does it again after that, turn in a ticket for repair is all I would know to do. Quote Link to comment Share on other sites More sharing options...
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