kringle Posted July 19, 2019 Share Posted July 19, 2019 Followed all the update steps which were clear and easy, no issues getting through all of that. I wanted to share that after the update it began the preset updates, for me it stopped at "Rebuilding Preset: 259" it's been spinning for about 20 minutes stuck on that preset. Anyone else have this? how long did it take? I'll update the thread when it completes or if it stays hung for me. Quote Link to comment Share on other sites More sharing options...
silverhead Posted July 19, 2019 Share Posted July 19, 2019 That's too long to be stuck - I would reboot the Helix device. If it hangs again at the same preset let us know - you may have a corrupt preset. If so we'll deal with that next. Quote Link to comment Share on other sites More sharing options...
kringle Posted July 19, 2019 Author Share Posted July 19, 2019 Thanks, it probably sat 30 minutes, I followed your step to reboot and it picked up at 259 and is continuing... stay tuned at 336 now! Quote Link to comment Share on other sites More sharing options...
silverhead Posted July 19, 2019 Share Posted July 19, 2019 OK - sounds promising. Quote Link to comment Share on other sites More sharing options...
kringle Posted July 19, 2019 Author Share Posted July 19, 2019 OK, it completed (there are 1024 in total) - the preset update process was about 10-15 min (if it doesn't freeze), about 1 per second it updates. it does skip some in my case, so if others hang more than a minute it's probably stuck like mine was. Good to know a simple reboot picked back up. Is there a way to know which preset would be 259 for me? I might want to blow that one away just to be safe it doesn't do something odd during a gig. Quote Link to comment Share on other sites More sharing options...
brue58ski Posted July 19, 2019 Share Posted July 19, 2019 You probably already knew this but it's changing all of the presets you have to the new format. If you put any old presets into your Helix after the update it will do the same thing although obviously it won't take as long. If all of your set lists are full it will take a little while to rebuild them but I would say 30 minutes IS way to long. Quote Link to comment Share on other sites More sharing options...
silverhead Posted July 19, 2019 Share Posted July 19, 2019 18 minutes ago, kringle said: ... Is there a way to know which preset would be 259 for me? I might want to blow that one away just to be safe it doesn't do something odd during a gig. There are 128 presets in a setlist - 8 setlists for a total of 1024 presets in the device. They are numbered squentially from Setlist 1 Preset 1A to Setlist 8 preset 32D. Preset number 259 would be the third preset in the third setlist (259-256 = 3) - so Setlist 3 Preset 1C. Quote Link to comment Share on other sites More sharing options...
kringle Posted July 19, 2019 Author Share Posted July 19, 2019 Great, thanks @silverhead- It was a junk one so I just blanked it. Quote Link to comment Share on other sites More sharing options...
MrGregoman Posted July 19, 2019 Share Posted July 19, 2019 So the update runs fine but when I try to load the 2.8 presets all I get is a screen with black and blue stripes with a white box bouncing around... Anyone else see this? Any ideas? I have a helix floor and after it restarts after the update completes and builds everything I turn it off, hold down buttons 7 and 8 and turn it on and then the stripes appear with the white box bouncing around. Quote Link to comment Share on other sites More sharing options...
phil_m Posted July 19, 2019 Share Posted July 19, 2019 14 minutes ago, MrGregoman said: So the update runs fine but when I try to load the 2.8 presets all I get is a screen with black and blue stripes with a white box bouncing around... Anyone else see this? Any ideas? I have a helix floor and after it restarts after the update completes and builds everything I turn it off, hold down buttons 7 and 8 and turn it on and then the stripes appear with the white box bouncing around. Those are the incorrect footswitches. You need to hold footswitches 9 & 10 to do a factory reset. You're triggering a test mode. Quote Link to comment Share on other sites More sharing options...
MrGregoman Posted July 19, 2019 Share Posted July 19, 2019 Hmmm... maybe I missed something but in the instructions it specifically states hold down buttons 7 & 8 Anyway, thanks for the help and the quick response, it worked. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.