kringle

@datacommando - You seem worked up, but I only see two post from you here... Sorry you feel it's tedious, maybe step away and let others handle it if it's too much. To share some perspective - There is NO official forum thread for 3.5 update, no instructions shared here (in the forum). While going through HX Edit update process there is just simple instructions (that worked fine for me). So with nothing sticky-posted on this helix forum except 3.0 and 3.15 threads that are outdated and this being the only thread related to 3.5. It's understandable people could be confused trying to locate information, especially if the update fails or hangs. I fired up HX Edit this morning and was greeted with a pop up saying I have an update... I followed the steps as I should based on the way Line6 intended and rolled this out. If there is an issue happening it's because it is presented as a simple update to the users. If we have a moderator on this forum it sure would be nice to post some information and make a sticky about 3.50, it's a huge update!!! and to please un-sticky all those junk outdated threads no one reads. PS - the HX Edit update method went fine as far as I can tell - will play around this weekend some. I'm excited for the update and appreciate all the developers time they continue putting into maintaining the Helix and improving it each year. I definitely feel this ongoing support makes it so much more valuable to us owners. Thanks!

No you can't use that patch. Helix has 2 channels (processors) the preset above is using both for guitar which means 100% of the processors. you need to fit all your guitar on the top channel 1a & 1b so it's working on processor 1. then change that input on channel 2 to be where you connect the Bass and use channel 2 a & b for bass patches using the 2nd processor. So using a guitar & bass(vocal or any other instrument) is possible - you just have to split it.

I had no trouble with windows 11 and HX Edit - been using it for months through the beta too. Win11 is just Win10 with some visual updates, still the same underlying operating system.. haven't found a single app that didn't work. my guess is it's more a driver issue. try going into device manager, from the menu show hidden devices and delete any of the helix devices that might be gray. those are older versions and ones on different USB ports... clear all the helix devices out, then try connecting it to redetect and setup the helix again in windows.

Thanks, I’ll do that. It seems more software related but could be the bank footswitchs too. It seems to happen more often when switching bank direction, e.g. going up 8 banks is fine, but if I go down one bank after going up it double-skips;. And vice versa.

I have the latest 3.11 firmware and I constantly have double-skips when changing banks up or down. I thought I saw this was a bug in 3.10, but it doesn't appear to be fixed. Are others still experiencing this issue?

Wow, really a complete jerk-off response, clearly when you lept instantly from birth to seasoned professional the stardom went strait to your head... you forgot about all us poor sucker amateurish noobs trying to make it or have fun. Let us all just get out of your way mr. rock god... I must say that with you clearly being a professional... It's intriguing and honoring that you waste your time here with us nobody's on the forum.... so I guess we should say, Thank You?

PierM - that is more in line with what I'd expected. it's practically immeasurable in raw pass-through and your signals are the same.

Thanks for sharing the link, I personally always find this stuff interesting even if it doesn't really change anything or mean one is actually better than the other. Just some thoughts I had: His methodology seems effective, however the fact he loaded an IR instead on the helix instead of just a clean signal may have impacted the latency. I was a bit surprised to see how far off the wave shape was and that it was inverted between the amp signal vs the modelers signal. I would have expected a fairly similar wave shape, but it was totally different. assuming numbers are accurate, the Boss at 0.5ms is phenomenal latency for anything digital. The helix may have some settings, padding, or other processing ahead of it's actual signal path. or maybe there is opportunity to speed up, 2ms is high for a CPU & Analog to Digital converter so not sure that 2ms is even accurate. Potentially there should be some tests as you add a few blocks and see if things change or compound latency, things might level out. Either way, they are both great modeler units and this is all insignificant to the ear and reality of just playing and using it... like I said, I do like to see stuff like this, so thanks again for sharing.

Totally agree, I’d go so far as to say this is now mandatory of anything produced 2020 and beyond. If they tried to push out a Helix 2 with no way to wirelessly have complete management over it then I’d wager it would be shredded in reviews and by the community. And something as high-end as a Helix will have to use high-speed WiFi as well, no crappy Bluetooth.

One more tip - Other logitech services tend to stay running in the background, so if closing the main app doesn't work - pull up task manager and make sure no other logitech processare are running and kill any you find.

Make sure you are not running any Logitech software, like GHUB, Setpoint or Options. Logitech causes BSOD's with Helix.

Thanks.. I played for a few minutes and I think it's the later... It's failing on things I purchased from Marketplace. I figured it out by trying to small batch exports and basically anything from the Marketplace is failing... I deleted everything that had the golden pic next to it and the backup was successful... I haven't used them in the last year so probably won't miss em' and I always have an old backup in too. and yes, I believe I'm all matched, I had no issues with the 3.00 update, and I'm just bumping up to the urgent fix 3.01 also, I am logged into HX Edit and I could choose and play the marketplace items so they worked.. it only failed on the backup.

It's not working for me, I'm getting an error I've never seen before. during Backup part of the firmware it says "Error occurred during the backup: "Failed to open license. (code -1130)" "Do you want to retry" I've never seen this before, I have no new IRs or patches in the last 5 updates over 2 years, and everything I do have is paid licenses. there doesn't seem to be anything on the forums about this issue either.

I have Live suite 10 and Native 3.0. I had the same issues when I upgraded. uninstall/reinstall did not work for me. the fix was after uninstall, I had to go through my VST folders and manually delete helix native plugins because the uninstaller didn't remove them, and the new installer didn't over-write them.. once I did this manual plugin delete... I just installed it and everything worked.. had to activate again but that was it.

it's almost always caused by Logitech. do you own a logitech product?