jayloura Posted October 9, 2019 Share Posted October 9, 2019 Hi! My JT59 is not connecting. On the Workbench HD it says "not connected", on the interface it's green on the computer side but it's blinking red on the guitar side. I just updated the Mac OS to Catalina, but I had the same problem with my old Mac Book. What could the problem be? Thanks in advance. Jorge Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted October 9, 2019 Share Posted October 9, 2019 Plug a cable into the 1/4" jack... without that, the guitar isn't "on", and won't be recognized. It's all in the manual. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted October 9, 2019 Share Posted October 9, 2019 What cruisinon2 said,... and fully charged battery in the guitar. Disconnect any USB hubs, go direct with the interface device. Quote Link to comment Share on other sites More sharing options...
jayloura Posted October 10, 2019 Author Share Posted October 10, 2019 Check to all of that, but the problem remains. Additional data: the virtual capo also isn't working. When I press the model knob to do it (more than 2.5 seconds as in the manual) nothing happens. I'm starting to assume that the guitar is faulty. Apart from that it works fine. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted October 14, 2019 Share Posted October 14, 2019 Problem at this time is with Catalina. It's being looked into. Check with Support to see where that's at. Quote Link to comment Share on other sites More sharing options...
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