bryaneaves Posted September 17, 2020 Share Posted September 17, 2020 I'm having a frequent issue of turning my HX Stomp on and having no sound. EVERY time it happens all I have to do is turn it off and back on and it always works. Any thoughts on why? If it matters, I usually have headphones and an Ipad for backing tracks plugged in. I would say it happens 25-30% of the time. Frequently enough to be an issue. Quote Link to comment Share on other sites More sharing options...
Schmalle Posted September 17, 2020 Share Posted September 17, 2020 I can confirm that this happens occasionally. Quote Link to comment Share on other sites More sharing options...
rd2rk Posted September 17, 2020 Share Posted September 17, 2020 I haven't had it happen in a long time. Are you on v2.92? Quote Link to comment Share on other sites More sharing options...
bryaneaves Posted September 18, 2020 Author Share Posted September 18, 2020 4 hours ago, rd2rk said: I haven't had it happen in a long time. Are you on v2.92? No, I’m still on 2.82. I hope that’s it! I’ll update. Thank you! Quote Link to comment Share on other sites More sharing options...
Schmalle Posted September 18, 2020 Share Posted September 18, 2020 16 hours ago, rd2rk said: I haven't had it happen in a long time. Are you on v2.92? Yes. Happened with v2.92 on mine. Quote Link to comment Share on other sites More sharing options...
rd2rk Posted September 18, 2020 Share Posted September 18, 2020 I've heard that it still happens sometimes, even with 2.92, though it hasn't happened to me (just lucky I guess!). Open a support ticket. Quote Link to comment Share on other sites More sharing options...
bvaladez74 Posted September 18, 2020 Share Posted September 18, 2020 This is a real known issue by customers/users, but unless I'm missing something, I haven't ever seen Line 6 recognize this as a known issue. This has existed for a very long time, reported all over forums, groups. It happened to both of my stomps, but on earlier firmware versions. I've also heard that it happens randomly on current firmware versions. Update yours though. It may stabilize. I've only done 2 legit gigs with my Stomp board, and because of this bug (even though I haven't seen it in a while), I gig with my Helix Floor. Quote Link to comment Share on other sites More sharing options...
phil_m Posted September 18, 2020 Share Posted September 18, 2020 19 minutes ago, bvaladez74 said: This is a real known issue by customers/users, but unless I'm missing something, I haven't ever seen Line 6 recognize this as a known issue. This has existed for a very long time, reported all over forums, groups. It happened to both of my stomps, but on earlier firmware versions. I've also heard that it happens randomly on current firmware versions. Update yours though. It may stabilize. I've only done 2 legit gigs with my Stomp board, and because of this bug (even though I haven't seen it in a while), I gig with my Helix Floor. I’ve seen a few people report it happening. I’ve also seen a few times when it’s been due to the fact of people saving presets while inadvertently having the volume pedal set to zero. Or they normally use a volume pedal with the Stomp and then when they don’t the volume parameter is set to zero. It’s one of those things that’s hard to know what they real story is, unfortunately. As with any issue, the only way the right people at Line 6 will find out about is if people open support tickets when they experience problems. Forums and Facebook posts don’t guarantee Line 6 will see it. Most of the time it’s probably safe to assume they don’t. Quote Link to comment Share on other sites More sharing options...
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