kitetrick Posted April 24, 2021 Share Posted April 24, 2021 Just picked up s/n W1201xxxxx earlier this month, been loving it. Got my VDI-USB interface yesterday. I'm getting two green lights on the interface when I connect the guitar and interface to the computer. Monkey is listing an unknown firmware with 1.03 as the newest firmware for the interface. Update doesn't work. Any ideas for the next step? Quote Link to comment Share on other sites More sharing options...
silverhead Posted April 24, 2021 Share Posted April 24, 2021 Is it an actual VDI cable that you are connecting to a Variax-supporting Line 6 device like Helix or POD HD500x/Prox? Or is it the Variax hardware interface device/cables? If the latter make sure you are powering the guitar with a fully charged battery and have a 1/4' cable connected to the Variax output jack. Quote Link to comment Share on other sites More sharing options...
kitetrick Posted April 24, 2021 Author Share Posted April 24, 2021 I have the interface to from the computer directly to the Guitar, so I understand that I need to power the guitar from the battery. I've also seen posts and instructions for the usb interface talk about the 1/4" jack needing to have a cable plugged in. I'm getting a green light for both the couputer side and guitar side of the interface. Quote Link to comment Share on other sites More sharing options...
silverhead Posted April 25, 2021 Share Posted April 25, 2021 Open a support ticket. Sounds like things should be working. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted April 26, 2021 Share Posted April 26, 2021 What silverhead said. Quote Link to comment Share on other sites More sharing options...
kitetrick Posted May 1, 2021 Author Share Posted May 1, 2021 I thought I would try one more thing before starting the service ticket, I had sold a POD 3XL to a friend at work last year when I picked up an HX Stomp. He has let me play with it this last week and once I had all the drivers updated it has allowed me to update the firmware to the latest 2..23 version with Line 6 Monkey and now the new style Variax VDI USB interface is working with Monkey and Workbench HD software to edit my variax settings. Thanks for being a responsive network for people with questions, I learn a lot from just reading all the questions posted, hopefully this one will help someone else in the future. Quote Link to comment Share on other sites More sharing options...
malriley Posted May 8, 2021 Share Posted May 8, 2021 You gave insufficient info. What was the message you got when you tried to do the update? This may seem like a dumb question, but did you turn on the guitar by pressing on the tone bank selector button? Quote Link to comment Share on other sites More sharing options...
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