IHHguitar Posted April 22, 2022 Share Posted April 22, 2022 I recently traded in my HX Stomp to upgrade to the Helix LT. I knew ahead of time that I would need to update the unit to 3.15 to get the Ventoux, et all loaded up. When I finally got my hands on it, I get it up and running, and that's when I encounter this issue. I'm using the same laptop as I had with the Stomp, and I've tried every reasonable remedy I can think of (whitelisting line 6 updater, HX edit, etc. in the firewall. Disabling the firewall entirely, trying Google DNS.) No matter what I do, I can no longer access Line 6 servers on this computer it would seem. I can do it just fine on my phone, but that doesn't help me with the update, or future updates. I've searched as much as I can, and it doesn't look like anyone else has run into this problem to the same extent that I have. Any suggestions or insight would be greatly appreciated, as I'm driving myself a bit mad trying to troubleshoot this. Quote Link to comment Share on other sites More sharing options...
silverhead Posted April 22, 2022 Share Posted April 22, 2022 Did you restart your computer? Quote Link to comment Share on other sites More sharing options...
IHHguitar Posted April 22, 2022 Author Share Posted April 22, 2022 On 4/22/2022 at 10:24 AM, silverhead said: Did you restart your computer? Yes, several times. At this point I think I've tried all of the "easy" fixes, but I'm hoping there's something simple that I could either do, or be doing wrong, that I'm just not thinking of. Quote Link to comment Share on other sites More sharing options...
mritt Posted April 23, 2022 Share Posted April 23, 2022 Can you visit the line6 website with your browser on that computer? If it doesn't load, or if some pages refuse to load, you may have some entries in your WIndows hosts file blocking those IPs. Windows runs through the hosts file before checking your firewall and ignores any rules you created allowing connection. Hope this helps. Quote Link to comment Share on other sites More sharing options...
IHHguitar Posted April 23, 2022 Author Share Posted April 23, 2022 On 4/23/2022 at 12:29 AM, mritt said: Can you visit the line6 website with your browser on that computer? If it doesn't load, or if some pages refuse to load, you may have some entries in your WIndows hosts file blocking those IPs. Windows runs through the hosts file before checking your firewall and ignores any rules you created allowing connection. Hope this helps. No, the browser is completely unable to access any Line 6 pages as well. That’s what led me to believe I couldn’t access the servers at all. I’ll look into how to clean up, or correct the host files. Thanks! Quote Link to comment Share on other sites More sharing options...
codamedia Posted April 23, 2022 Share Posted April 23, 2022 On 4/23/2022 at 11:29 AM, IHHguitar said: No, the browser is completely unable to access any Line 6 pages as well. I hate to ask the obvious... but can the computer go to ANY websites? I have a couple Win 7 machines, they do not have any issues reaching Line 6. I'd suggest you download a little program called WinMTR.... then try and load the line 6 site there. It will show you how far your request is getting, and where a problem may lay. On 4/22/2022 at 9:23 AM, IHHguitar said: I can do it just fine on my phone, but that doesn't help me with the update, or future updates. Does the phone connect in your home via WIFI, or CELL DATA? If it's cell data... switch it to WIFI so it uses the same connection as your Win 7 machine and see if you can still reach Line 6. If you lose the connection, then it's your provider that is having difficulty, not you. That is where that little program (WinMTR) comes in really handy to see what is really happening. 1 Quote Link to comment Share on other sites More sharing options...
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