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Bug: Snapshots changing parameter values on their own


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On 4/29/2022 at 8:00 PM, pipelineaudio1 said:

Is that hold down switches 9-10?


Reset Options


Helix Floor/LT

Button Combination



LED light Fun

3 & 4

Test Mode

5 & 6

Global reset

7 & 8

Reset setlists to factory, Keep IRs

8 & 9

Reset setlists to factory, Clear IRs

9 & 10

Reset setlists to factory, Global reset, Clear IRs

10 & 11

Upgrades existing presets to latest format

11 & 12

Clear current preset

5 & 12

Clear setlists, clear IRs, Return system settings to default

6 & 12

Safe boot mode

To use Reset Options:

  • Power off the Helix
  • Hold the desired button combination
  • Power on the Helix
  • Release the button combination


Please note: Buttons are numbered from top left to bottom right.

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On 4/29/2022 at 6:02 PM, pipelineaudio1 said:

Gonna give downgrading to 3.11 a try


If you haven't already, try the following before reverting back to 3.11. Did you also do a backup before doing the factory reset and then restore the backup afterwards? The backup restore is also part of the firmware upgrade process. Make sure to restart your Helix after the restore and ensure they have completed the rebuild process. 

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On 4/29/2022 at 5:16 AM, pipelineaudio1 said:

anyone seen this?


When copying presets, the values of certain parameters are changing on their own and then further breaking previously working snapshots with new values. Video included




On 4/29/2022 at 9:09 PM, pipelineaudio1 said:

Again though please, is the one they mean the one where you hold down 9 and 10?


I would go for the full factory reset (9&10 on the Helix) and then a restore, given the issue you are experiencing.  Make sure you have a backup first. You may even want to consider restoring the backup that was created when you first did the 3.15 firmware update, in the event that any corruption or unwanted changes have occurred in your presets since then.

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