Helix Tap Problem

[doganariz]

Hi, i’m Ozan Dogan Ariz. Session- touring musician from Turkey. I bought Helix lt on March 2022. I’m on tour and i’ve played near 80 concerts since March and it’s really amazing but i have some problems with “tap” and  c 3 keys for 2 weeks.  We’re playing with metronome and i’m using tap tempo for every song. But when i use tap, it’s working different bpm to my foot tap and sometimes, i tap to c3 button and it’s open and then out of order. How can i fix it? I’m on tour and now helix is my main pedal board. 
 

best regards

[codamedia]

I'd love to help, but I don't know what you mean by "c3 keys" and "c3 button"

 

Google translate to Turkish...

"Yardım etmek isterdim ama "c3 tuşları" ve "c3 düğmesi" ile ne demek istediğinizi bilmiyorum"

[doganariz]

Hi, i’ve sent a photo. It’s c3 button.  By the way, tap button is the main problem now i’m using tap tempo for every song. But when i use tap, it’s working different bpm to my foot tap

[datacommando]

On 7/5/2022 at 6:06 PM, doganariz said:

Hi, i’ve sent a photo. It’s c3 button.  By the way, tap button is the main problem now i’m using tap tempo for every song. But when i use tap, it’s working different bpm to my foot tap

Hi,

 

The problem with your “C3” button could be a mechanical/electrical fault, although as you have only had your LT for 4 months it may just need cleaning, and it maybe the same thing with the tap tempo. 

 

Also, i found this, and it might be worth reading through the information given by “silverhead” in the link below, to see if it helps.

 

Hope this helps/makes sense.

[codamedia]

On 7/5/2022 at 12:06 PM, doganariz said:

Hi, i’ve sent a photo. It’s c3 button.  

 

I see what you mean now, thank you for the image.  I've never seen it referred to as C3.

 

Line 6 refers to that button as FS10....

FS1 - FS6 is across the top, FS7 - FS12 is across the bottom. 

 

As for the problem, @datacommando has provided some great suggestions above to look into. 

 

 

[doganariz]

Thank u  so much but my i’m cleaning my pedal after every gig and i’m using 2,91 but i’ll try again thank u 

[datacommando]

On 7/6/2022 at 6:23 AM, doganariz said:

i’m using 2,91

Hi,

 

If this number (2.91) you refer to is the version of the firmware that is in your Helix LT, then usually I would advise updating to the latest version, just in case it is a glitch in the software causing this to happen. Although, as you are on tour at the moment, that would be a bad idea, because if anything should go wrong you would end up in an even worse situation. Also, in these type of situations, when things start to misbehave, it is a good idea to do a factory reset to try to clear any bugs. Once again, while you are on tour, this might not give you the result you need. 
 

I realise that the Helix LT is quite a financial investment, but as you are a touring/session musician, I would have thought that you would have a “fail safe” back up rig in the event of any equipment malfunctions. If you do have some reliable back up gear then you could try the fixes I mentioned above - if not, then sadly, you are stuck unless you are willing to risk trying a software fix. You do this at your own risk - no guarantee it will work.

 

Hope this helps/makes sense.

 

EDIT:

I also found this - not sure if this is relevant, but

 

 

 

 Google translate:

 

Merhaba,

 

Bahsettiğiniz bu sayı (2.91) Helix LT'nizde bulunan donanım yazılımının sürümüyse, bunun olmasına yazılımda bir aksaklık olması durumunda, genellikle en son sürüme güncellemenizi tavsiye ederim. Gerçi şu anda turda olduğunuz için bu kötü bir fikir olur çünkü eğer bir şeyler ters giderse daha da kötü bir durumda kalırsınız. Ayrıca, bu tür durumlarda, işler ters gitmeye başladığında, hataları gidermek için fabrika ayarlarına sıfırlama yapmak iyi bir fikirdir. Bir kez daha, turdayken, bu size ihtiyacınız olan sonucu vermeyebilir.

 

Helix LT'nin oldukça finansal bir yatırım olduğunun farkındayım, ancak bir turne/oturum müzisyeni olduğunuz için, herhangi bir ekipman arızası durumunda “fail safe” bir yedek donanımınız olacağını düşünmüştüm. Güvenilir bir yedek donanımınız varsa, yukarıda bahsettiğim düzeltmeleri deneyebilirsiniz - değilse, ne yazık ki, bir yazılım düzeltmesini denemeyi riske atmaya istekli değilseniz, takılıp kalırsınız. Bunu kendi sorumluluğunuzda yaparsınız - işe yarayacağının garantisi yoktur.

 

Umarım bu yardımcı olur/anlamlıdır.

 

DÜZENLE:
Bunu da buldum - bunun alakalı olup olmadığından emin değilim, ama

 

 

 

Edited July 6, 2022 by datacommando
Added link

[doganariz]

Thanks for your advice i’ll try

[LoisBlade]

On 7/6/2022 at 2:26 PM, datacommando said:

Hi,

 

If this number (2.91) you refer to is the version of the firmware that is in your Helix LT, then usually I would advise updating to the latest version, just in case it is a glitch in the software causing this to happen. Although, as you are on tour at the moment, that would be a bad idea, because if anything should go wrong you would end up in an even worse situation. Also, in these type of situations, when things start to misbehave, it is a good idea to do a factory reset to try to clear any bugs. Once again, while you are on tour, this might not give you the result you need. 
 

I realise that the Helix LT is quite a financial investment, but as you are a touring/session musician, I would have thought that you would have a “fail safe” back up rig in the event of any equipment malfunctions. If you do have some reliable back up gear then you could try the fixes I mentioned above - if not, then sadly, you are stuck unless you are willing to risk trying a software fix. You do this at your own risk - no guarantee it will work.

 

Hope this helps/makes sense.

 

EDIT:

I also found this - not sure if this is relevant, but

 

 

 

 Google translate:

 

Merhaba,

 

Bahsettiğiniz bu sayı (2.91) Helix LT'nizde bulunan donanım yazılımının sürümüyse, bunun olmasına yazılımda bir aksaklık olması durumunda, genellikle en son sürüme güncellemenizi tavsiye ederim. Gerçi şu anda turda olduğunuz için bu kötü bir fikir olur çünkü eğer bir şeyler ters giderse daha da kötü bir durumda kalırsınız. Ayrıca, bu tür durumlarda, işler ters gitmeye başladığında, hataları gidermek için fabrika ayarlarına sıfırlama yapmak iyi bir fikirdir. Bir kez daha, turdayken, bu size ihtiyacınız olan sonucu vermeyebilir.

 

Helix LT'nin oldukça finansal bir yatırım olduğunun farkındayım, ancak bir turne/oturum müzisyeni olduğunuz için, herhangi bir ekipman arızası durumunda “fail safe” bir yedek donanımınız olacağını düşünmüştüm. Güvenilir bir yedek donanımınız varsa, yukarıda bahsettiğim düzeltmeleri deneyebilirsiniz - değilse, ne yazık ki, bir yazılım düzeltmesini denemeyi riske atmaya istekli değilseniz, takılıp kalırsınız. Bunu kendi sorumluluğunuzda yaparsınız - işe yarayacağının garantisi yoktur.

 

Umarım bu yardımcı olur/anlamlıdır.

 

DÜZENLE:
Bunu da buldum - bunun alakalı olup olmadığından emin değilim, ama

 

 

 

Thank you for sharing!

[PaulTBaker]

just FYI, I had to change my tap tempo effects to set times because when I would step on it to get the tuner, sometimes it would think i was trying to change the tempo and really screw everything up.

 

I am 100% sure most of the problem is my user error, however it was still a problem and changing to time based fixed it.

[datacommando]

On 11/15/2023 at 5:34 PM, PaulTBaker said:

I am 100% sure most of the problem is my user error, however it was still a problem and changing to time based fixed it.

 

Hi,

 

Most likely user error as the Tuner is expecting the F/S to be held down for access, whereas the Tuner generally requires a few taps to be able to figure out the tempo. It would be very odd if it could detected Tempo from a single hit.

 

Hope this helps/makes sense.

[cruisinon2]

On 11/15/2023 at 12:55 PM, datacommando said:

t would be very odd if it could detected Tempo from a single hit.

 

It wouldn't be odd... it would be miraculous, lol. It's hard to get directions to a place that doesn't exist...

[PaulTBaker]

yes, I understand.  I have problems with other buttons.  I have had to switch my boost and drive buttons to other buttons because they randomly don't work correctly.  

[datacommando]

On 11/16/2023 at 5:56 PM, PaulTBaker said:

I have had to switch my boost and drive buttons to other buttons because they randomly don't work correctly.  

 

I guess you have tried a factory reset on your hardware?

 

It's the first thing to try when weirds stuff happens.

 

Hope this helps/makes sense.

[PaulTBaker]

No, thank you.  I had not thought of that.  I thought it was just the buttons (yes, I know I should call them Foot Switches (FS):)) were just dirty or wearing out.

 

I will do a factory reset when I upgrade to 3.7 tonight.... maybe that will fix them.

 

thanks