HX Stomp unusable after 3.71 update

[serviviente]

Hello guys. Ive been a HX Stomp user for YEARS, never had a problem. Recently I did the 3.71 update and my stomp has not stopped acting up. It shuts down constantly, when i connect to HX EDit, when i tried to change presets or just by itself. I have tried everything including reseting the unit. Updating the HX edit, downloading the update thru Line 6 updater (not hx edit) while the unit is on "update mode" (page right as you turn on unit) and the unit keeps acting up. I cant use it. It just shuts on/off constantly. I do not know what else to try, i am at my wits end. Any advice will be appreciated...

[rd2rk]

That is NOT normal. You've tried the usual remedies. Contact support.

[cruisinon2]

On 5/16/2024 at 3:36 PM, serviviente said:

Hello guys. Ive been a HX Stomp user for YEARS, never had a problem. Recently I did the 3.71 update and my stomp has not stopped acting up. It shuts down constantly, when i connect to HX EDit, when i tried to change presets or just by itself. I have tried everything including reseting the unit. Updating the HX edit, downloading the update thru Line 6 updater (not hx edit) while the unit is on "update mode" (page right as you turn on unit) and the unit keeps acting up. I cant use it. It just shuts on/off constantly. I do not know what else to try, i am at my wits end. Any advice will be appreciated...

 

If a factory reset didn't solve the problem, then there's really nothing else you can do as an end user...all you can do at this point is open a service ticket and cross your fingers.

[Schmalle]

Avoid using a USB hub and try a different cable and/or USB port.

[PerS]

If you haven’t done it, try reinstalling the firmware. When you do so be sure your use a USB port

• that have power management of the USB-ports turned off. Preferable don’t turn your PC/Mac off at all   
• do not use built in hub

And don’t use an external hub (as Schmalle noted) and use a USB cable that you know works (preferably been used before to successfully upgrade your firmware). I would also suggest closing any application that is not needed during the update. 

 

After reinstallation reboot your Stomp and do a factory reset of your Stomp, but do not restore your backup. Test the Stomp and see if this might help (I guess that Line6 will ask you to do this if you open a ticket… you will be one step ahead :-).

 

One additional thing, if there is a risk your Internet connection is shaky, make the upgrade locally from a downloaded firmware and do an MD5-checksum test before doing the upgrade, just to be sure the file is not corrupted. You will find the MD5 checksum on the download page after you accept the license agreement. The MD5 utility you will find on the download page and in the center box (- Choose software -) select MD5 Utility and in the third box select your operating system.

 

Hope it’s one step forward… //Per
 

[JuanitaFinnerty]

On 5/18/2024 at 8:28 PM, PerS said:

If you haven’t done it, try reinstalling the firmware. When you do so be sure your use a USB port

• that have power management of the USB-ports turned off. Preferable don’t turn your PC/Mac off at all   
• do not use built in hub

And don’t use an external hub (as Schmalle noted) and use a USB cable that you know works (preferably been used before to successfully upgrade your firmware). I would also suggest closing any application that is not needed during the update. 

 

After reinstallation reboot your Stomp and do a factory reset of your Stomp, but do not restore your backup. Test the Stomp and see if this might help (I guess that Line6 will ask you to do this if you open a ticket… you will be one step ahead :-).

 

One additional thing, if there is a risk your Internet connection is shaky, make the upgrade locally from a downloaded firmware and do an MD5-checksum test before doing the upgrade, just to be sure the file is not corrupted. You will find the MD5 checksum on the download page after you accept the license agreement. The MD5 utility you will find on the download page and in the center box (- Choose software -) select MD5 Utility and in the third box select your operating system.

 

Hope it’s one step forward… //Per

Thank you, I will try it as you said. I hope it works for me. If not, I will ask by starting my own thread. I also would like to help you by sharing the https://notgamstop.com/uk-gb/betting-sites-not-on-gamstop/ website link with you where you will find information on non Gamstop betting. NotGamStop provides a detailed guide to betting sites not affiliated with GamStop, catering to UK players seeking alternatives. This resource highlights top non-GamStop betting sites for 2024, offering sports betting, casino games, and live dealer options. The site includes reviews on user experience, payment methods, and security features, ensuring players can make informed decisions. Additionally, NotGamStop lists exclusive bonuses and promotions available on these platforms, allowing for a flexible and unrestricted gaming experience. 

Thank you, I will try it as you said. I hope it works for me. If not, I will ask by starting my own thread.

Edit: Thanks, it helps me a lot. :)

[PerS]

Just to clarify my perhaps not entirely clear description :-)

• To make the reinstallation you need to set your Helix/Hx in update mode, this is the first check to see how severe the problem is. 
  Check these options, https://helixhelp.com/tips-and-guides/universal/reset-options, depending on your device (turn power off -> hold down correct key combo and turn power back on). If your device can’t get into update mode I think you need to send it to a Line6 service center. 
  If your device is stable in update mode, make the reinstallation by using the Updater software and after firmware reinstallation make a factory reset.
  Restart you devise and check if its stable in “normal operation”, eg. Add an amp and make some tweaks. If good preside. 
• I made a note not to reinstall your backup. The reason for that is to verify that your unit doesn’t get any crap restored from the old configuration. If your firmware installation and tests worked, you can try to restore you backup and check that the unit still perform.

Hope this made it "more clear”…    

//Per