Helix Update 3.71

[MIHMark]

Since I've updated the helix is acting weird, not saving changes to patches etc. Anyone else having issues? Also having issues of getting in and out of snapshot mode.....Very frustrating. I back to using my Firehawk for gigs.

[silverhead]

Did you begin the update process using HX Edit and follow all instructions? Make sure you perform the recommended factory reset when complete, and then restore your backup file.

[datacommando]

On 10/26/2024 at 8:45 PM, MIHMark said:

Since I've updated the helix is acting weird, not saving changes to patches etc. Anyone else having issues? Also having issues of getting in and out of snapshot mode.....Very frustrating. I back to using my Firehawk for gigs.

Hi,

 

When weird stuff starts to happen the usual first thing to try is to perform a factory reset.

 

On the download page for firmware v3.71 it specifically put a link to follow for the full release notes. It’s always a good idea to read the release notes to avoid unexpected consequences of performing an update, rather than working blindly.

 

Within the Release Notes in the section headed - Updating Helix/HX Hardware (Except For HX One), at point number 3 there are several bullet points explaining the reset procedure for various HX devices. Also point 5 states that you should Restore from your Backup which you should have made prior to attempting to update.

 

 

There is a further link to follow should you run into trouble.

 

Hope this helps/makes sense.