johnnyvlee Posted November 17 Share Posted November 17 I have two Helix floor units. I bought the second one as a backup so that if one went on the fritz I could still do a show. Both of them have a problem with the PRESET button which is button 2 on the diagram in the manual. You push it to get setlist, but on both of my units they no longer function. This could potentially be a real problem for me on stage. Is this a common problem? And if so, is there an upgraded replacement component for it? I have to drive to another city to get repairs, and I obviously can only have one in repair at a time if I have upcoming shows. So, I'm a little concerned. Quote Link to comment Share on other sites More sharing options...
Schmalle Posted November 17 Share Posted November 17 Maybe this helps: Quote Link to comment Share on other sites More sharing options...
theElevators Posted November 18 Share Posted November 18 That's weird that the knob is not functional on both units. Check your case, maybe it's toot tight. I personally have no issues with any of my buttons and knobs after almost 5 years. Foot switches are a different story. Quote Link to comment Share on other sites More sharing options...
somebodyelse Posted November 18 Share Posted November 18 Same problem on both units at the same time? Have they been updated recently? If so, did you remember to do a backup and then a factory reset? That'd be my my first thought. Quote Link to comment Share on other sites More sharing options...
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